We checked few tour company agents before we deciding to make our trip with Mina from Custom Vietnam Travel office. We made together with Mina our tour plan, deciding to what area we want to go and visit and also deciding about the hotel choose for us. All plans with a lot of patience until we were satisfied. The tour arrangements was also very good including taking care for Visa, Flights,Hotels,car and professional tourist guide all over the trip. No problem with Flax-ability and changes according to our wish on site decisions.

17 day tour including Hanoi, Homestay, Halong Bay, Hoi An, Mekong and Saigon. this was the second time we have used Custom Vietnam travel and had Minh as our organiser. Very professional and nothing too much trouble for her. She was just amazing from our first emails to our adventure of a lifetime. After meeting us in Hanoi we set off on some amazing adventures. Too many to mention but some highlights were a rice paddy day with local farmers and their Buffalos in Hoi An. Vespa food tour in Saigon is a must do and was a great finish to our tour. The local tour guides were amazing everywhere we went. I wouldn't hesitate to recommend this tour company and Minh.

We took 2 tours - a 3-day trip to the Sapa area and a 2-day trip to Ninh Binh (my favorite area!). Ms. Minh Ninh at Custom Vietnam Travel was wonderful to work with. Because we were new to tours, we kept looking at different options, and Ms. Minh Ninh was helpful and never appeared to be frustrated with us! We were very appreciative of her willingness to work with us.

This was a fantastic trip which completely lived up to expectations. Our guide was "Peter" Trong was excellent. He was friendly and enthusiastic, obviously loved trekking and was very respectful and polite to the locals. He made sure that we were very well fed. We ate in all sorts of places and had great food throughout - all local specialties. He spoke good English too. Our driver was called Lai. He drove very skillfully on the very challenging roads of the mountains. We were worried that the roads/driving might be a bit scary, but we need not of worried - he looked after us very well. Also, although he could not speak much English, he was delightful and very keen to make our trip even more memorable. As to the tour, there was a lot of driving but it was mostly through spectacular mountain scenery. The trekking around Ho Su Phi was wonderful. Lovely unspoiled mountains and completely untouched by tourism. Fascinating rural communities and friendly people. We also did trekking around the Ba Be National Park which was another delight. The ethnic market at Meo Vac was a great experience and should not be missed. (Even though they were selling dogs for dinner!) The mountain scenery is extraordinary and like no where else I have been to. The trip was well organized and our transport was a smart new Ford Transit van. The accommodation was a mixture of places. 2 nights were spent in comfortable but modern and boring hotels. The first two nights were spend at a beautiful lodge in Hoang Su Phi. We stayed in little bungalows with breathtaking views surrounded by ravishing countryside. We enjoyed an evening drink on the terrace of our bungalow, watching the swallows swooping around us and water buffaloes squelching around in the mud below us.

We took a 5 days tour from Sapa to Hanoii via Ha Giang, Dong van, Meo vec and Ban Gioc water falls. The tour was customed to our family wishes and was perfect! The guide, Mr. Giang was great and the driver Nam was caring and responsible. We visited interesting tribes and villages off the tourist track and enjoyed every minute. The agent, Rosie, was very responsive from the first contact, took care of all our needs before and during our stay and we booked cars and train rides as well. We couldn't be more grateful. Amazing experience, very recommend.

We utilized Custom Vietnam Tours (CVT) for Cambodia and Vietnam. We are on a cruise through Asia and had limited concept for what we wanted to do. CVT was great in helping us refining our itineraries and to adjusting them as we became more “intelligent” about the trip. The service of the front office (Minh) was superb We were more than satisfied with our tours (4 total) and learned much more from our guides than possible in a group tour. Guides completely rearranged tours to avoid duplicating ship sponsored tours we had taken with absolutely no lost time. In all occasions we were treated to the cultures around us The Ho Chi Minh City by Vespa is a must do - fantastic experience with the local cuisines and the thrill ride of our lives.

We had a fantastic trip to Ninh Binh and then onto Halong Bay for 2 nights on the Dragon Legend. Everything was very well organised by Rosie at Custom Vietnam Travel and the accommodation before and after the trip at Essence Hotel was lovely. Rosie put together the custom tour for us as we wanted to see the ‘inland’ Halong Bay before taking a cruise. Rosie met us at the hotel to confirm all arrangements and checked in along the way to confirm everything was going well. I would highly recommend Custom Vietnam travel for any of your travel needs while in Vietnam.

We booked a tour of our own design with Minh at Custom Vietnam Travel, and we were very pleased with every aspect of it. Working with Minh was a pleasure, as she was always very responsive to our needs and wishes. Our tour guide Hung was also a great pleasure to have spent 6 days/5 nights with. He is a pleasant person to be with, he knew so much of the places and things we viewed along the way, and he had a great understanding of our curiosities and was able to satisfy our many inquiries. His English is excellent. Our driver was also excellent, able to strike a nice balance between safety and not being overly cautious/slow. A great experience. I highly recommend Custom Vietnam Travel, Minh, Hung and our driver.

We traveled to Vietnam and Cambodia for our honeymoon and used Custom Vietnam Travel for two weeks of private tours. It was perfect. Our guides and drivers were personable, knowledgeable, and willing to tailor the trip to our liking. Minh, our booking agent was prompt in planning since we booked only 4 weeks before our departure (and 3 weeks before our wedding). It was lovely to have every day mapped out since I had no time to plan the honeymoon. Every excursion, meal, hotel, and car was top notch. I highly recommend this travel agency to everyone I know traveling to SE Asia. And - if given the chance to do the Binh Tien farm stay- do it. Cities are all similar, but the farm stay was special. We had the chance to meet some locals and spend time doing things in their way. It was really cool and a nice break from the craziness of Saigon!

Julie and her team took care of us from start to finish. Not only did she take care of local travel and lodging, she handled our visas and ensured our guides were friendly and well versed. The added bonus was taking my father to where he fought in 1969/1970. This was completely crafted by Julie and absolutely perfect.