We highly recommend this travel agency for planning your next Vietnamese trip. Everything played and worked optimally.

We booked a 11 day tour through the northern part of Vietnam (Ninh Binh, Pu Luong, Mai Chau, Mu Cang Chai, Sapa, Halong, Hanoi). Driver and guide (Mr Thang) were excellent, patient and always on time. The car was a huge comfortable airconditioned big van (we were a family of 4 people). From the moment we contacted Custom Vietnam Travel (Ms Ninh), there was always a very quick and efficient respons. It felt fine that we had only to pay a part of the travel cost before we started our holiday and could pay the rest upon arrival (cash or credit card). We strongly recommend this organisation!

We have just returned from our 2-weeks customized family holiday in Vietnam which we booked through Custom Vietnam Travel. Special thanks to Ms. Minh Ninh, who's very professional and did a great job in organising our holiday. We really enjoyed our stay in Hanoi, day tour in Ninh Binh, Halong Bay Cruise, Hue visit, and our stay in Hoi An. The accommodation, tour activities, in land transport, and the tour guides were all well organised. We definitely recommend this company and would use them again.

We recently booked a 10 day tour through Custom Vietnam Travel. We were provided with an amazing itinerary. The tour guides were fantastic and very knowledgeable. Flights were well organised, accommodation was fantastic. We would like to make special mention of Minh Ninh for her absolute professionalism and skills in organizing our tour. From our initial inquiry, to planning our tour she was always available (surprisingly at any time of the day) to answer our questions. We cannot speak more highly of this company and would recommend and use them again.

I have decided to go to Sapa Hills and Halong bay so check through all other tours but didn't like any of them so I decided to organize a private custom made tour to suit my family and friends travelling together, I got in touch with Kate she is very nice and patient to work out an itinerary that suits us. The tour guide Mr. Thanh is very helpful and nice. I have recommended the service to some of my friends already.

My wife and I just visited Ninh Binh and Sapa, a tour we have booked through Custom Vietnam. This is the third time we visited Vietnam for holidays. The previous two tour operators were good but nothing come close when compared to Custom Vietnam. From the time I got in touch with Ms Liliana Pham to assist me with our itinerary planing, I knew Custom Vietnam is in serious business. Throughout my interaction with Liliana via e-mails, she has demonstrated a high degree of professionalism with in-depth knowledge of her job. She assisted us patiently with many aspects where we needed help such as the best date to travel, choosing the right hotel and room's type to meet our budget and expectation. She is always very patient, polite and efficient. We were initially concerned on whether Custom Vietnam is a reliable company that we should engage and pay a deposit with. However, all our concerns have been proven not necessary each day as we communicate with Liliana and until the time we landed and greeted by the tour guide assigned. The tour itself went extremly well. In fact, can't be better. We were on a private tour with only me and my wife accompanied by a driver with a MPV and a tour guide Mr Thanh Huy. Throughout our 6D5N tour, Thanh has been extremely friendly, caring, and patient toward us. He is also extremely accommodating toward our requests even though some requests may have deviated slightly from the itinerary. We always feel safe throughout the trip as Thanh has always taken good care of us. The hotels Liliana recommended were good especially La Siesta in Hanoi, I would give this a 5/5 boutique hotel. Most meals were above average except the one in Ninh Binh which was just okay. Overall, I give 5/5 rating to Custom Vietnam and to Liliana personally. I have already spreading words to people around me that this is definitely a tour operator I will engage them again for my future trips to Vietnam.

Travelled solo, with guide & driver, with arrangements made online direct with Agent (Julie Bui) . I could not fault any of arrangements made. Had visited Ho Chi Min & Hue for few hours in 2017. This trip , visted HCM, Mekong Delta, Hoi An, Hanoi, Halong Bay Cruise & back to Hanoi. Only problem I experienced was the heat & humidity were unbearable almost but that was my fault, was wrong time to travel. Therefore recommend check weather seasons before booking. Whilst accompanied by guides, regular contact was maintained by the agent to ensure that I was happy with arrangements.Recommend this Company & Agent, will use again another time !

Our guide's wish was only to see us happy. i have never experienced better service than with custom travel.

Type of visit should be family of 4 - all adults. Had a very good experience with the company - thanks to their consultant Ms Julie Bui - she managed to arrange at short notice, 2 day tours - one to Halong Bay and another City Tour of Hanoi. Tour consisted of a van and driver - and the tour guide, Lam, was a delight - he took really good care of my mum, who is in her 70’s. He showed good empathy and was very knowledgeable. The lunches provided were also reasonably good for both tours - the Halong Bay tour being on the boat and the city tour at Le Tonkin restaurant, set in a charming old colonial house. Would definitely recommend this tour agency to my friends and will go through them again, on my next trip to Vietnam.

Vietnam will always be one of my favourite destinations, thanks to Custom Vietnam Travel. We wanted to do a customized segment from Halong Bay to Hue and Hoi An, and this was expertly organized by Minh. Whether it was our fantastic Halong Bay cruise, our sleeper train to Hue, or our drive through the Hai Van Pass, the entire journey went smoothly and was well suited to our needs. What I especially liked was how responsive Minh was to our needs - after explaining that we were students and on a budget, she was so helpful in maximizing our experience while helping keep our costs low as requested. She also met us personally (with a lovely welcome present!), and checked in on us throughout the journey. Our tour guide for the latter half, Diem, was also lovely and very helpful. I’ve learned so much about Vietnam and its culture through this experience. If I’m fortunate enough to return to Southeast Asia, I would be very happy to use them again.