I cannot rate this company high enough , I contacted Custom Vietnam Travel by email and was responded to by Minh Ninh , I had never been to Vietnam and she expertly put together a tour with a driver guide , accomodation and some out of the way places to see local culture that I hadn’t considered, ending it all with a 3 day cruise in Halong Bay. Nothing was too much trouble for Minh I sent her nearly 100 emails in the month leading up to my trip I’m embarrassed to say, but she responded to all of my questions and queries with a happy disposition and all the information I required, Our driver Xuxan and our guide THuan were on time in a nice big air conditioned car at the airport, we went to ambassador suites, great hotel in the old part of Hanoi Minh came and meet us to make sure we were happy with our itinerary and welcome us to Hanoi, we spent the next 2 days with THuan pronounced Trang and Xuxan showing us Hanoi and Nim binh out in the country. We were very lucky to be upgraded on our Halong bay Trip from the Paradise Prestige to the Paradise peak through Custom Vietnam Travel, close association with the company. The cruise was sublime, amazing service, beautiful food and scenery amidst majestic scenery! Minh you and Custom Vietnam Travel get a huge 10 out of 10 from me, for service, value and the information you provided! I Thankyou very much for making mine & my partners trip so memorable.

We went on a two night cruise of Ha Long Bay and Bai Tu Long Bay with a company recommended by Custom Vietnam Travel. I had not heard of the Signature cruise company before. It was a very interesting and delightful cruise and I am so glad they recommended them. Julie was always very prompt with responding to my emails. She even re-emailed my cruise documents when I had misplaced them and then called the ship after I boarded to make sure everything went well. The next time I'm in Vietnam I'll definitely use this travel agency again.

We did 2 days tour in Ninh Binh descovering all the places wished.Evereyting was perfectly organised with a very nice guide and driver. Custom Vietnam Travel is very punctua and reliable. Thank a lot for these wonderful days.

Our solo trip to vietnam was a great successfrom landing to leaving....this company arranged us to our request a very comfortable jeep , excellant driver and local guide that made the trip pleasant relaxed.. Best guide we had in and from Hanoi and during the trip to the north."THANH" in his pleasant way and great knowledge made us love vietnam, meet people, Eat like locals..and visit places..treck the north valleys... Great plan great organisation!!

It can often be difficult to find a tour company that can customize a package that allows both adults and young children to enjoy themselves. Usually one of the two groups is left not feeling fulfilled. Phuong and his company, Custom Vietnam tours was the exception. They did an amazing job in putting together a great tour for my family and my friends family. We had 4 adults and 5 children (ages 7-16) and everyone had an amazing time. Some of the reasons I would choose this company: 1) Great tour guide - We had Thanh as our guide and he was very knowledgeable and attentive to our needs as tourists. He was willing to make stops when necessary and was able to make extra changes to our tour when we wanted to add a few extra visits. 2) Comfortable transportation - The van that we traveled in was roomy, air conditioned and in great working order. The driver was professional and we always felt safe. 3) Customer focused - On any trip it is expected that things may not always go as arranged. When we had an unexpected experience that was not the fault of the tour company, Phuong and his guide made sure to take care of us so that our tour could continue as comfortable as possible. This type of excellent service shows that they are willing to go above and beyond what is expected. They took on our burden so that we could continue to have a great trip. Thank you Phuong. 4) Great for kids - As a parent I want my kids to have fun and they did. 5) Affordable - We had a great time at a fair price. Thank you Phuong and company for making our trip to Vietnam one of the best ever.

Excellent trip arranged by Custom Vietnam Travel! Centrally located 4/5 star hotels, planned menus, top rated guides and drivers, thoughtfully planned itinerary accommodating our wishes. I would highly recommend CVT! I had the pleasure of working with Susan Nyugen on planning a 2 week customized trip for 3 people in Vietnam, Cambodia and Thailand. She worked with me tirelessly to ensure we had the opportunity to see all the sights we were interested in, providing guidance to maximize our time in these countries. The partner companies she worked with in Cambodia and Thailand also provided excellent service. Flights, lodgings, guides and cars were arranged and the trip was without issue. Fiona was also a pleasure, providing a mobile phone for us to contact her 24 hours a day in case there were problems and following up with notes to ensure we were doing well. Itinerary: Vietnam: Hanoi, Ha Long Bay, Hue, Hoi An Cambodia: Siem Reap Thailand: Bangkok, Ayutthaya, Kanchanaburi

We worked with Susan for our Vietnam trip last summer. She was attentive, professional, accommodating, and kind. She helped coordinate visas, drivers, tours, and interpreters. All the people she linked us to were wonderful and her suggestions were very, very good. We asked for some things which seemed impossible and she delivered beyond our expectations. For example, we wanted to visit with an old friend in Hanoi who we had lost contact with (his email address changed and we could not find him through a google search). Susan found him for us! When we had a last minute request to do something the same day, Susan worked it out for us within an hour. We have recommended Custom Vietnam Travel to others based on our excellent experience. We look forward to working with them again.

We had two families (ages 16, 15, 12 and 11) go to Vietnam for the first time in April 2018. We worked with Kate To from the agency for about 9 months prior to our travel. Kate helped us figure out what we wanted to do and pulled together an amazing itinerary that included hotels, restaurants, tours, drivers and guides all at a very reasonable price (I priced it out independently and she was under what I got). I usually never use travel agencies as I like to think of myself as a "do-it-yourself" kind of person, but read the positive reviews here and given the language differences and the children traveling thought it would be a good idea. Before the trip Kate was great to work with trying to figure out what we wanted to do and how we wanted to pace our vacation. She was able to secure in-country flights for us from Hanoi to Danang as well as secure paperwork for our visa. She was extremely communicative over email responding usually within 24 hours. She kept within our budget and worked to prioritize what we felt was important. Upon arrival Please note when you land in Hanoi even though you may have a letter, you still need to give the letter and your visa photos to the window in the back of the immigration room. Please note it takes a while to process and you will have to pay in cash (US dollars was all I saw) Hanoi We arrived in Hanoi greeted by our amazing tour guide Lam and our driver. Lam was warm and inviting and took us directly to our very nice van. We were taken to the Hotel Delano in the Old Quarter to check in. Our rooms were very nice just a little small, but very manageable. We had the rest of the day to tour around on our own. Hanoi is an amazing and incredibly bustling city. There were motorbikes going in all directions and it was a lot to take in. Once we got a bit more confident on the street we walked around a bit, grabbed some dinner and headed back to the hotel. The next morning we were greeted by Lam and our driver and taken around for a tour. Some of the highlights included: The Temple of Literature, Museum of Ethnology, beautiful luncheon with Vietnamese food, Hanoi Hilton and the Water Puppet show. Lam then took us on what was probably the highlight of our time in Hanoi – the street food tour. He started out introducing everyone to “egg coffee” at a place that was way off the beaten path and the entire group loved it. In fact, we went back to that place when we came back through Hanoi at the end of our trip. We also had traditional Vietnamese dumpling and papaya salad while sitting on the little chairs, had springs rolls off the street, authentic beef pho and some dessert. We were exhausted when we got back to the hotel, but it was a great day. Ha Long The next day we met Lam and left for our boat tour in Ha Long Bay. Unfortunately the road to Ha Long Bay is quite long (about 4 hours – we are told a new highway will be opened soon cutting the time down to 2 hours). We stopped along the way at a Vietnamese rest area (shopping, café and restrooms) along with at a pearl factory before we made it to the boat. We were on the Dragon Legend 2 for our 2 day, 1 night cruise. The staff (especially JD) were amazing with their hospitality. The cruise ship is really beautiful with the best and largest rooms I have ever seen on a cruise ship. We had a magical time cruising in Ha Long Bay, going kayaking, jumping off the boat, and practicing Tai Chi in the morning and hiking the next day. Our only regret was not doing the 3 day/2 night option. Ha Long Bay was the highlight of our trip and we wished we could have had one more day there. Hoi An After being picked up Lam in the van, we were transported back to Hanoi to catch our flight to Danang. Due to timing, we ended up having about 3 hours at the airport. Lam said his goodbyes to us and left and then felt so bad he came back and made sure we were all OK and got the best service. Lam and his kindness were a highlight of our trip (see our photo with Lam). We made it to Hoi An in the evening and were met by Viet and our new driver. Viet was very nice and gave us an explanation of that region while we made our way to our hotel. We arrived at the Palm Garden Resort in the evening and checked into our nice large rooms. The next morning Viet picked us up for a tour day at My Son and downtown Hoi An. This was a tough day for our families as I think jet lag was starting to really get us and the kids had seen the beach and the pool and weren’t into anymore touring. We went to My Son and Viet gave some good information about the historic site and then went into downtown Hoi An for a great lunch. The best thing about having the lunches arranged (in my humble opinion) is that we were able to try so many different things and not have to worry about cost or not knowing what to order. Kate did a great job selecting traditional and local items. After lunch our team was tired and we cut our tour a little short but Viet was more than accommodating to us switching up the schedule. The next day we were able to spend at the beach and the pool and also enjoy some of the spa services at the hotel (very reasonable by California standards). Everyone had a great time and the adults were able to go into Hoi An for an evening meal at the Cargo Club (very popular with tourists, kind of like a Cheesecake factory menu..wasn’t our favorite meal). The next day over half the group went on a great bike tour with Viet that included a boat ride, making noodles, weaving and a delicious lunch. We all came back to the hotel and tried a great restaurant across the street called An Gia. The next morning the driver picked us up to go to the airport where we returned to Hanoi for one last day of shopping and last minute sightseeing. We had a wonderful time and would really like to thank Kate, Lam and Viet for showing us their beautiful country. We hope to be able to visit again someday.

We just got back after a 2 week tour of Vietnam. We booked a private tour through Custom Vietnam Travel and it was beyond our expectations. Our travel specialist and tour guides went above and beyond to ensure we had a wonderful experience, and we did. We will definitely book with them again on our next tour.

We just returned home after a 21 day tour of Vietnam. Our arrangements were coordinated with the very professional and responsive help of Kate To at Custom Vietnam Travel. We used a suggested itinerary as a starting point but expanded on it and altered it to best suit our needs and interests. Kate was patient and very promptly answered all our questions via email and gave us good advice during the planning process. CVT arranged all airport transfers and flights within Vietnam. We toured the larger cities with well established tourism infrastructure on our own and relied on CVT to arrange guides/drivers for other areas. This worked very well and we were very happy with our guides and drivers. All were punctual, organized, and did all they could to make our experience memorable and comfortable. We (group of 2) rode in a newer well maintained SUV and were provided bottled water and help with luggage. We were surprised to find out that it is apparently company policy that transport vehicles are started and cooled about 15 minutes prior to guest boarding to ensure comfort. The drivers were safe and skillful. Guides were friendly, knowledgeable, and spoke English well. Kate To and our guides made certain that my dietary restrictions were considered at the homestays and that suitable options were available at all restaurant stops. One of us had to carry a medicine that had to be kept chilled and CVT provided a cooler and ice in our vehicle and arranged for refrigeration at all of our overnight stops. Kate made an effort to meet us personally at our hotel a few days after our arrival and called several times during our stay in Vietnam to make certain we were having a good experience. We encountered no glitches, disappointments, hidden costs, or miscommunications. Meals arranged by CVT were all very good or excellent and gave us good examples of authentic Vietnamese cuisine. Accommodations at homestays were basic but acceptable and the experiences were very rewarding. Our hotels (we chose 3-4 star level) were fine. In summary, CVT met or exceeded our expectations, provided services at a fair price, and I would not hesitate to use them again.