My travel agent Jane, from Custom Vietnam Tour agency has been very helpful and patience with every question I asked before confirming the tour. Her replies are almost immediate. The tour guide Mr Hai and driver are very experienced and skilful. The guide took good care of us throughout the whole journey. Places we visited are lovely and beautiful. We enjoyed the tour very much!!

I picked Custom Travel after a look on trip advsor and asking several companies to propose a whole Vietnam trip for us. Susan Ngyuen was very helpful in tailoring this 36 day trip to our exact needs. The whole trip was not particulary cheap, but it was excellent value for money. We toured the whole of Vietnam including more out of the way places like Dien Bien Phu, Dong Van/Meovac, Ba Be Lake and Cat Tien National Park, as well as the more usual places. The logistics included 7 internal flights and 6 guides with cars provided with drivers to complete the top to bottom of Vietnam trip. Guides met us at each airport cmpletely reliably and in the vast majority of cases providing an excellent and informative service. Everything went completely effortlessly (from our perspective) and when on 1 occassion, we raised an issue, Susan dealt with it in a really customer friendly way. I have absolutely no reservations about Custom Travel and am sure they would do an excellent job for you. Out Guide in Hanoi and North Vietnam was Hom. In Paradise Caves, Hue and Hoian, was the excellent Nam. In Dalat and Cat Tien Vuong and in Mekong Delta, Lan have both become Friends. Ask for them and you won't be disappointed.

I would like to thank Ms Jane who right from the start have been super responsive to our request and help us arranged a wonderful itinerary to see and experience Vietnam people, culture and places first hand as a family. There were things for everyone of us which we can enjoy in the trip. The guides arranged, both Mr Nguyen (Hoang) for Northern Vietnam and Mr Nghia for Central Vietnam, were all great and have taken care of our every need during our trip. The arrangement for transfer for the last 2 days of the trip without guide was flawless! Great job and teamwork for Custom Vietnam Travel! We will definitely recommend you our family and friends for the trip to Vietnam! Big Thanks to Jane, Hoang and Mr Nghia again!

From start to finish, our trip to Cambodia and Vietnam, was well organised by Susan. We travelled from Phnom Penh to Siem Reap and from Ho Chi Minh to Hanoi and Sapa. Our guides, along with their drivers were outstanding. They were friendly, knowledgeable and professional and at no time did we feel unsafe or left adrift. Be prepared for a variety of weather conditions if travelling from North to South. I would recommend this company to anyone planning a trip to Vietnam.

I had an AMAZING time in Northern Vietnam, thanks to Custom Vietnam Travel and would highly recommend them! From my very first correspondence with Susan, the process was great. She was quick to respond to my messages and put together a personalized package based upon my interests. Once some friends heard about the incredible trip that she put together for me, plans changed from just me visiting to a group of 5 of us, and Susan was most gracious & to adjust the proposal accordingly and arrange a private van and driver for our group! When we arrived at our hotel in Hanoi, Susan met us exactly as planned and had all the details arranged for us to meet our driver and guide the next morning to begin a week of adventure. We headed North toward Cao Bang, visited the absolutely gorgeous Ban Gioc Waterfall & the largest & by far most beautiful cave I have ever seen (Nguom Ngao Cave) along the border with China. We then drove SouthEast thru the Bac Son Valley, hiked to the top of a mountain with stunning views of the valley and spent a night in the home of a lovely Tay couple, who cooked us a delectable authentic meal & shared their beautiful home with us! We then drove to the Ha Long Bay where we enjoyed 2 partial days and an overnight on a boat out in this incredibly gorgeous bay! We then drove back to Hanoi where my friends parted ways, and I decided to add yet another day trip that Susan arranged exploring some rural areas, biking along rice fields, and a boat ride thru a remote wildlife area and another day exploring historical Hanoi. I cannot say how much I enjoyed this trip, or thank Susan & Custom Vietnam Travel enough for making the trip so seemless and truly AMAZING! I simply cannot wait to visit again and explore so much more of this truly memorable country and its warm, gracious & charming people! ~ Jeff from USA

From day one of looking at all tour guides I liked Custom Travels and dealing with Susan in Hanoi was so good. They set up individual paying for each person to use credit card online and it was so simple. Then we got to choose how our day would proceed, with the tour guide Tim Tam that her name She advised us to do the day backwards to avoid the big tour groups on the river. Which made the day even better. Her English was great and the driver very safe and professional. Lunch was just brilliant and the food was amazing as I worry about getting sick. It was seriously amazing food! The trip is better then Halong Bay I think if you have not much time. Just amazing to see. Returning from the trip it was great we had a great day everyone agreed how smooth it went and it was a pleasure to meet Tim Tam and book with Custom Travels. All photos are mine and cannot be used unless I give permission.😊

We booked few tours / private excursions in Vietnam with Custom Vietnam Travel . They offer an excellent service. We dealed with Susan Nguyen and she was very efficient, very customer oriented. We designed a program fitted to our special needs. Custom made ! Everything was perfect, drivers and guides always on time. We highly recommend their services to other travellers.

My Husband and I travelled to Vietnam and Cambodia for our Honeymoon in September. It is truley an amazing, crazy, Wonderful and magical place. We loved every minute, from the rice fields to the Temples to the beautiful beachside Pullman Resort of Danang and the out of this world cruise in Halong Bay . We cannot thank Custom Vietnam Travel and the lovely Jane for looking after us so well. It was an unforgetable trip and truly a Honeymoon to remember. We will be sure to recommend you to all of our friends and family for their future travels and we will be sure to visit again soon. Many Thanks, Jennifer and Tiernan O'Loughlin

We had a private tour organised by Susan at Custom Vietnam Travel and right from the start she was so efficient and very quick to come back to us. The entire tour was fantastic and the day tours organised were great. The tour guides we had were all excellent (especially Kim in Hanoi) - very knowledgeable, friendly and excellent english. We stayed in some beautiful hotels - strongly recommend - A La Carte in Da Nang, Sofitel Metropole in Hanoi, MGallery in Ho Chi Minh and the InterContinental at Nha Trang. Susan had to re-arrange our cruise to HaLong Bay due to a typhoon and without her help we would have missed out! We really appreciated her assistance from start to end and would have no hesitation in recommending her. Thanks again for a wonderfully organised holiday. We loved it!

Wanted to see beautiful rice fields during our stay in Vietnam. But they were already harvested in October. Thanks to the great support and advice of Vietnam Custom Travel we were recommended to do the Bac Son tour. Perfect choice and thanks again to the quick and competent feedbacks received to our questions beforhand. Just to spice the whole thing up, we (customers) got the dates mixed up and were waiting in the hotel lobby one day early to start the trip. At basically no notice time the driver and tour guide made themselves available and we could leave that same day only 2 hours late. Thanks for your amazing flexibility, guys! After a comfortable 3.5hr car ride we arrived at the homestay - fantastic people, very friendly, big house, very different from what we are used to. A quick lunch was served before heading off for a hike through the village and then up to the telecom tower. Both cannot be described, you have to see and experience it. Everything grows here, Pomelos, dragon fruit, vegetables and of course rice. The fields were still green yellowish, wonderful to look at from the top of the mountain. And we came back to the homestay on time for the sunset in the middle of the fields. A great dinner was served by our hosts and after a good night of sleep (thats a great adventure too) it was time for a nice breakfast - you will definitely never starve here. Our walk took us alongside tile manufacturers onto a mountain trail through 3 valleys, each one more picturesque than the other. Rice fields, plenty of farms, big butterflies and fruit trees. Also, there are plenty of star anis trees up there. Never saw any before. It was a 4hr walk, so plenty to see. Don't forget your bottle of water.... Finally on our way back we stopped at a little waterfall where coincidentally a group of young people were having a BBQ. They spontaneously invited us to stay, made plenty of photos with us, which illustrated very well how friendly the local people are. Unfortunately we were already late and couldn't stay. Let us point out that our driver was excellent (very safe, calm, no speeding or dangerous overtake in any way) and our guide (Hung) was fantastic. He kept an excellent balance between information and letting us discover. Everything came and happened very naturally. Couldn't wish for better. All in all a very recommendable tour into a definitely non-touristy area of Vietnam. Thank you Kate and Hung for your great work.