I would like to praise Ms. Minh Ninh for her great hospitality, responsible, attentive service & professionalism to accommodate our 1st year weeding anniversary based on our tight budget. We brought our in-laws & parents on our 1st family trip; it was indeed a great & memorable experience. Thank you so much for the surprise arrangement in celebrating our wedding anniversary in Carina Cruise, Halong Bay. I am very lucky to have met Ms.Minh Ninh. She was pregnant & went into labour on our last day before we flew back home YET she was able to maintain her professionalism. She pre-arranged our transport to the airport & check up on our departures after delivering her 2nd daughter. I salute & thank you very much Ms. Minh Ninh. Congratulations for on your new born!!

I recently spent three weeks in Vietnam and Cambodia, travelling from Hanoi down to Saigon via Hue, Hoi An and Quy Nhon, then on to Siem Reap and Phnom Penh, a trip arranged by Custom Vietnam Tours. I can't rate them highly enough. Their guides were all so friendly and welcoming, spoke excellent English and had an in depth knowledge of their country and its history. The drivers were all great too and I always felt very safe with them. An overnight stay in a village in the Bac Son Valley was a highlight, thanks to Kim, my guide for the trip. Diem in Hue and Lan in Saigon were both delightful young women, with an infectious enthusiasm. Fiona came to my hotel on my first morning in Hanoi to go through my itinerary and to give me a phone to call the company if I needed to, and stayed in contact via email during my stay. I unreservedly recommend Vietnam Custom Tours to anyone travelling to this amazing country.

I was very happy with Jane Nguyen of Custom Travel. Jane noted all of my requirements and booked all of my domestic flights and helped to arrange my visas for Vietnam and Cambodia. She came to greet me on my first night at my hotel and went through all of my itinerary with me and gave me a local phone for use while traveling through Vietnam and Cambodia. All drivers and guides I used through the company were excellent. I would highly recommend Custom Travel for there dedicated and professional service. When I return to Vietnam I will for sure work with them again. I am very thankful as they made my trip a memorable one.

From the very first moment I established contact with Custom Vietnam Travel, everything was easy, fast and just perfect. Minh was my contact, and I could spend the whole day writing wonderful adjectives to describe how sweet, friendly, efficient and professional she is. From the very first e-mail, she totally understood the kind of traveller I am and exactly what I wanted. I used their services for three different tours: a very informative and entertaining day tour of Hanoi, which being limited on time as I was, really helped me see the most interesting things and learn a lot about the city and Vietnam history in general, and then I moved on to experience what I now consider the two highlights of my Vietnam trip: a day tour to Ninh Binh, and a 3 day adventure to Mu Cang Chai. Oh my, what can I say! Both tours were like living in a dream, like being on a different planet where the most wonderful and surreal landscapes exist. If you are not sure about visiting Ninh Binh because you've read it is like Halong Bay but on land and less impressive, don't listen to those opinions and make sure you visit beautiful Tam Coc, including the climb to Mua Cave/Dragon Mountain, which is not normally included on tours but Minh kindly arranged for me after I expressed my interest. Ninh Binh really is as beautiful as Halong Bay, similar but different at the same time, and I totally recommend this visit. As for Mu Cang Chai, wow, just wow!!! If you are debating between Sapa and Mu Cang Chai, definitely choose the latter, not only for the AMAZING rice terraces, going up hills and across valleys as far as the eye can see, but also because of its much more authentic feel. Here you won't see any other tourists, nor will you have any ethnic people running after you asking you to buy stuff from them. What you get in Mu Cang Chai is real life, not a tourist circus. These rice terraces are probably amongst the most beautiful and most impressive in the world, and you will get to see the H'mong people along the way while you trek through breathtaking valleys and neverending rice terraces. Lam was my guide on both the Ninh Binh/Tam Coc and Mu Cang Chai tours, and I must say he is the most wonderful, friendly, kind-hearted and knowledgable guide I've ever met in my entire life. From the very first minute, I felt I was traveling with a friend, and he really made my experience an unforgettable one, while also being a great photographer. Our driver was also a really nice guy. He drove carefully and demonstrated excellent driving skills which made me feel very safe all along. It really was a perfect experience all along, which made my Vietnam trip one of the most special experiences in my life. I will definitely get back in touch with Custom Vietnam Travel, Ninh and Lam when I get back to Vietnam, as they really made me fall in love with this beautiful country where there is so much to see that one trip just isn't enough. If you're reading this, don't look any further. Get in touch with Custom Vietnam Travel, let them take care of everything for you while they customize your Vietnam trip taking into account all your preferences and interests, and rest assured your experience will be a wonderful, unforgettable one.

You will never ask for anything else with this Agency. The travel consultant (Jane) was very helpful and reply minutes every email we sent her. She made my holiday more than my expectations. The tour guide and driver she has given me was so good, smart and kind hearted person. They also provide company fone for u to feel special and safe during the trip. The hotels they booked me were all amazing. I fully recommend this agency for any future travels. Hope to come back soon in Hanoi :)

Custom Vietnam Travel organised a 7 day customised tour taking in, Hanoi, Halong Bay (o/night on the boat), Hue and Hoi An, with English speaking guides, drivers, all transport, internal flights and accommodation. Our tour went off without a hitch. CVT organised everything without a fuss - the travel specialist, guides, accommodation, transport and other arrangements, were all of a high quality and we would not hesitate to recommend CVT to other travellers.

We used Custom Vietnam Travels for our full travel arrangements during our recent visit to Vietnam. It was a very pleasant experience dealing with Lilian and her team of professional guides and drivers (especially Lam) in Hanoi, Sapa, Denang, Halong Bay and Hoi An. They were very knowledgeable and fluent in English. Lilian also took time out to meet us in our hotel and take feedback about the stay. They were very flexible and accommodating. Would definitely recommend them to all out there! Syed Ali

We used Custom Vietnam Travel for a 7 day tour of the above cities. Could not fault. Great hotels, tasty meals, informative guides, good drivers. Advantages of a smaller group, there was four of us. No early pick ups, can change day to suit, ie very hot in Hanoi & cut short afternoon sightseeing so we could return to hotel. Also provided us with mobile phone so we could contact them for any reason. Highly recommended.

Hello ;-) I booked a Day Tour to Back Son Valley with Custom Vietnam Travel company back in July while visiting Hanoi. Kate, the travel agent was very helpful and organised everything for me very quickly. Bac Son Valley is a must for those who look for something slightly different, away from popular touristic places and somewhere with amazing views! The place is a bit far from Hanoi but worth every mile! The hike up the hill is not too difficult but I wouldn't recommend it for someone who isn't too fit. I was a bit unfortunate with the weather to start with and had to go up while it was raining. There was lots of mud and and it was slippery so if I do go there during the rainy day make sure you wear good trekking shoes! My guide helped me to get down safely;-) The views at the top were amazing! Worth everything really! I was so happy that it stopped raining by the time I got to the top! I had lots of time to admire the views from the top and there was no rush for getting down. The guide took me for our lunch break to the local Vietnamese House. The food was nice. I was Please to know that I could get lunch that was suitable to my diet. There was enough time to relax at the house, have a chat and learn something new. After lunch we took a stroll around the local village, walked through some rice fields and had a look at some local houses. I enjoyed listening to my guide's stories. It was a great day for me and I enjoyed it 100%!!

Excellent trip to southern Vietnam! Flew to Saigon, spent a few days seeing the sights in this monstrous city! Drove to the Mekong Delta region - awesome! Flew to Hue for a few days, then took the Hai Van pass to Hoi An - great scenery! This tour company took care of everything, great tour guides with a ton of knowledge about both the history and current life in the villages and cities. Highly Recommend Custom Vietnam Tour Company and seeing Vietnam! Thanks Minh!!