Custom Vietnam Travel planned a perfect two week tour of Vietnam classics for us. The quality of service was excellent from our first communication right to our last farewell. Knowledgeable and friendly guides made our trip very enjoyable. We give our highest recommendation to Minh and Custom Vietnam Travel.

This tour was the best decision of our trip to Vietnam. Liliana did an amazing job organising for us, she was very patient with our special requirements and always so friendly and polite even when we took ages to respond. Our tour guide Phuong was also amazing, we loved his stories and just getting to know him, he's a great guy! And the tour itself - Wow. The places we went and the things we got to do and see were absolutely phenomenal. We did the four day Ha Long Bay and Bac Son Valley tour, and were delighted every step of the way. The boat company at Ha Long Bay were flawless, and catered to our tricky dietary requirements happily. Our driver was amazing, we felt so safe and enjoyed his company, and the homestay was easily one of the best experiences of my life. The food was to die for!! And the climb in Bac Son Valley, while challenging, was so so beautiful. Really cannot recommend this company enough, worth every penny, I hope to travel with them again soon.

We have recently returned from a 25 day tour of Vietnam, Laos, and Cambodia, and I would like to thank Custom Vietnam Travel, and Susan in particular, for the excellent job she did of custom designing and implementing our tour. From the initial contact, Susan was always prompt and helpful in her responses. We worked together to select activities and accommodations to suit our interests and it was a real benefit to have the input and details managed by a company based in Vietnam. Susan's attention to detail made our trip seamless. She arranged for us to be greeted at every airport by excellent guides, welcomed at every hotel, and all internal flights were booked and confirmed by her. We enjoyed a wide variety of activities which added to our understanding of the culture of the area and Susan arranged for meals at local restaurants to allow us to taste specialties of the area. She contacted us throughout the trip to ensure that everything was going as planned. As a traveler who normally handles all of our own travel details, it was a welcomed bonus to have this taken care of by someone else so that we could just relax and enjoy the sights. I would highly recommend the services provided by Susan and Custom Vietnam Travel.

Tours with guide is an learning experience as you learn so much more by having someone who is knowledgeable of the surrounds

I have been to Hanoi many times and this is the first time I used Custom Vietnam Travel. I have from day one been in contact with Susan for her recommendation on the itinerary and hotel. Thumbs up to Susan - for the 1 day Mai Chau day trip, my god sister enjoyed the trip so much that she is planning for a come back, also thanks to the guide Smiley and driver Ang for the wonderful journey. As for Halong Bay, we did not really enjoy much other than the excellent fine dining food, credit given to the chef of the cruise

My wife and I are just back from two weeks in Vietnam during which we went from Hanoi to south of HCMC in the Mekong Delta. We worked with Liliana at Custom Vietnam Travel to put together exactly the trip we wanted. She was always responsive, customized the perfect plan for us which included guides when we wanted them, boat trips, bicycle trips, a street food tour, and two internal plane trips. The guides were excellent, knowledgeable and friendly. They were there when we needed them and disappeared when we wanted to be on our own. We changed some plans on the spot and it was never a problem. They even brought us to the airline for our plane trips and made sure everything was right before our flights. Liliana gave us a company phone so we could contact her at any time. She was the best travel planner I have ever worked with and I can't recommend her or the company enough. It was an amazing country and one of our best travel experiences in 50 years of running around the globe. Six stars would be a more appropriate rating.

My husband and I traveled to Vietnam, Cambodia and Thailand with 3 other couples. Minh planned our trip and arranged all guides, transportation, etc. She did such an amazing job and we all had a fabulous time! Highly recommend her...5 stars not enough!!

I organized a Vietnam, Cambodia, and Thailand trip for four couples and used Custom Vietnam as my travel agency. It was a fantastic experience from start to finish. I started working with Minh approximately one year before our trip, and she was very patient with me throughout the whole process, answering my numerous questions quickly and professionally. She (and I) planned the perfect trip. I highly recommend Custom Vietnam for all your travel needs in Indochina. P.S. If you tour Hanoi, make a special request for Kim Tran as your guide. Also, our guide in Siem Reap, Mr. T., was top-notch.

It was through emails that Smiley had arranged a 2 days 1 night Halong Bay cruise for me. I love this smaller cruise which gives me the privacy I needed but also attention from the cruise members. Smiley could not have been a better "go to" person answering all my questions about Hanoi Vietnam. He knows everything from locker/storage at the airport, giving details tours information to places around hanoi customized to my need, to local popular street foods. I was lucky enough to meet him in person and he was nice enough to introduce me to the famous egg coffee in Hanoi!

Ms Susan organised a two week tour of the country for us including a short visit to Cambodia. She was always very responsive and provided prompt and efficient feedback as well as advice on different options available including for hotels and attractions. We arrived in December and were met at the airport as promised and taken to our hotel where we met Ms Susan who provided us with a local phone for easy contact. Sadly we had to cut our trip short and return home but Ms Susan dealt with this professionally and in a supportive way. We would highly recommend her and the company.