Smiley could not have been a better guide leading a better tour for us given our time, experience, and circumstances. From his initial tour listing to his final goodbye as he dropped us off at a special location he recommended for buying tea, Smiley was more of a friend than friendly. He was well prepared to provide details of history, geography, and culture throughout the tour, but he was just as happy to let one take in a moment silently. He was funny and easygoing as well. Simply excellent!

we had our trip arranged by susan and we were to travel there in november but issues came up and we had to rearrange it to january... susan did an excellent job handling this problem.... we travelled to hanoi, ho chi minh city, siam reap and phu quoc island..... Everything was done to our expectations and accomodations and trips were excellent as were our guides.... Thanks to susan and vietnam travel and all our guides ..... You made our trip one to remember!!!

We travelled to Vietnam in October 2016, Minh who put together our custom package was fantastic, she was always quick to respond to my queries prior to departure and even met us personally at our hotel on the morning before our first day trip. We did 2, one day tours in Hanoi with a very knowledgeable guide and friendly driver, an airconed private vehicle with bottled water and Wifi. The first day was a city tour of Hanoi, from Ho Chi Minh's mausoleum, to water puppets and even a cyclo tour of the old quarter, including a lunch at a spectacular restaurant tasting various authentic Vietnamese cuisine. The second day we went out of Hanoi to Ninh Binh, a sampan ride, cycle through the rice paddies & pagodas. When we moved to Ho Chi Minh City for 2 days, another knowledgeable guide and driver met us. We spent the first day at the Chi Chi tunnels and half a day city tour and the second day on a boat trip around the Mekong Delta. With the onset of rain, we were reminded of another benefit of custom travel, our driver would stop right outside sights so we didn't get too wet and we were able to amend our planned day to work out the best options for the rain, something we wouldn't have been able to do in a group tour. Our guide also found the most stunning restaurant out in the middle of the Mekong Delta for an authentic Vietnamese experience. At all times, tickets to museums, boat rides and lunches were all arranged by the guide, included in our package, so we never had to have small change on us or to figure out what to purchase. This made planning our trip much easier too as costs were all known up front, only tips were additional. We thoroughly enjoyed our trip to Vietnam & are very thankful we went with Custom Travel Vietnam, as our whole trip ran smoothly and we got to see most places in a very short time.

Last December, my wife, adult daughter and I spent a week in Vietnam on a holiday. CustomTravel made all the arrangements; the guides were great, excellent transportation as well. We had specially asked to eat at the best local restaurants wherever we traveled. Very, very pleased with the whole experience and I cannot praise enough the superb job done by Ms. Susan Nguyen and her team.

We went to Sapa by night train from Hanoi and it was perfect! Susan wents with us to the train station to buy our tickets and wait to the train! In Lao Cai our guide was waiting for us in the train Station! We went by car to our hotel in Sapa and then we started our first trekking! The hotel, our guide and the 2 trekkings in two differents days were gourgeos! We recommend Custom travel and specially Susan Nguyen who was always worried for we had a perfect travel! We are very congratulated with this company!

I'll have to direct my review to Smiley, since my best experience in Vietnam, apart from the beautiful rice fields in Mai Chau, was the day that I spent with him. Not that he wasn't super competent when it came to planning my visit, responding to my e-mails promptly and trying to meet my best interests . But that's not the fun part. The fun part is Smiley is such a wonderful person to spend your day with. A calm, wise and easy-going person. He showed me around Hanoi, waited for me, since I'm not a very morning person, and was always so kind and optimistic. We visited some main sights, had a typical street lunch, and skipped a part of the plan to take a motorcycle ride, his own, around a food market and to enjoy the views of the Sofitel Hotel over the West Lake, truly one of my best experiences in the city. Highly recommended.

We were a group of 15 family members coming together from various countries for a family get together. We corresponded extremely well with Susan whilst preparing the itinerary for our 9 days Vietnam adventure. Susan was brilliant and very responsive throughout the planning process and during the actual holiday. Unfortunately, we did not get a good guide for our full day Hanoi tour. He was most uninformative during the Emptomolgy Museum tour and did not tell us about the model villages. We had to hear about it from some other guide and this was an important part of the tour He also tried to cut out our trishaw ride, which was again one of the highlights of the tour. Lucky, Susan (the planner) gave us a phone at the start of our trip so I was able to contact her to fix the problematic guide. He definitely was not good at handling a big group. The guide we had in Ho Chi Minh was OK but lack luster. He didn't bring the tour alive like the guides we read about in the previous reviews. He did not enter or explain the attractions in any great detail. It was a pity as it impacted the experience of our group. So, Custom Travel was great company who was very responsive and made amends along the way as we encountered problems, but unfortunately for them and for us, both guides did not live up to our expectations which were built-up from previous reviewers. Maybe we were just unlucky. Maybe they were not used to handling large groups.

what a fantastic trip - from start to finish we were well looked after. Tour guide was amazing with soooo much local knowledge - there wasn't anything she didn't know !! we had a tailor made 5 day trip - that was in great hotels and for very little money anyone who wants to go to Vietnam and get the best tour - please use this company !! will definitely use them again

We cannot thank Susan enough from Custom Vietnam Travel for organising a tailor-made 11 day trip to Vietnam. We initially viewed the set tours available but wanted to make a few changes with extra days in certain areas and this was never a problem for Susan to organise. Our correspondence to organise the trip was all done via email with many questions from our end and always a very prompt helpful response from Susan. The service continued while we travelled in Vietnam, with transfers to hotels & airports etc. working perfectly with no delays or problems, with Susan contacting us during our first few days to ensure we has arrived safely and providing us with a phone to make any calls to her if necessary. The hotels were all of great standard, clean, friendly staff and good facilities. Our guides were very helpful and accommodating during our travels, ensuring we didn't miss out on any useful historical information and getting ahead of the crowds at places like the Cu Chi tunnels. I don't even need to mention the great quality of the food in Vietnam, but also wanted to note that our guide made helpful recommendations of where to eat and places to see at each destination, taking out hassle in our plans. I would absolutely recommend Susan and the company Custom Vietnam Travel for your travel needs. Their helpful and 'can do' attitude really gives you the confidence to travel to an unknown country without the stress, knowing they have your safely & concerns fully covered during the trip to enable you to simply enjoy your surroundings. Thankyou again Custom Vietnam Travel and our friend Susan. Maryann and Shane

Custom Vietnam Travel are truly fantastic at their job.. Great for first timers to Vietnam they cater very well for this.. Our agent Liliana has been on the ball and all ways available for us making sure we are safe and happy.. She even lent us a phone for the trip so we could contact her if possible.. Our guide Chung and driver number 4 were also exemplary in their jobs.. Always there for us never late... From the time we got off the plane at Noi Ban to getting off at Halong bay his smiling face was waiting for us... These guys are 5 Star....