Wow What a wonderful experience We are a professional couple who have always wanted to visit Vietnam We had initially researched a few U.K. Companies, however discovered custom Vietnam travel on the web After doing my own research which was 'exceptionally positive' I engaged with them to plan and quote our trip The quote was exceptionally competitive, the communication was equally exceptional We have just returned from Vietnam after 17 wonderful action packed days The quality of our guides were phenomenal thanks 'kim' We Stayed in Hanoi , Hoian, ho chi minn and ended up in the wonderful island of pho quoc in the delightful la veranda hotel We travel 3 times annually and this was by far one of the best organised trips, quality of the accommodation, food, guides etc was phenomenal Take their advice, trust it and go to this wonderful country

Susan (our customer service rep) was extremely friendly and helpful in getting our custom tour put together. She was also very honest about what we would and would not see at that time of year which we greatly appreciated. She was not trying to "sell" us on any packages that we would not be pleased with. Our guide (Mr.Hung) and driver were also fantastic. Our guide had excellent English speaking skills and was always keen to make our trip exciting and memorable. Very impressed and plan to return and use this company again next year.

I booked this tour from Custom Travel since they were the recommended tour operator to book from the HanoiKids website. I booked, paid and confirm the itinerary for the Ninh Binh Citadel and Karst tour via e-mail with Liliana prior to our trip out to Hanoi. We were picked up from our hotel in a large van at the appointed time and our tour guide gave us an introduction to our itinerary and answered our questions during our drive there. After we arrived, we were immediately taken to take our sampan ride, it was early enough that there were not many other tourists there already and had a quiet row back and forth down the river. Unfortunately, we had a couple of big guys and did not enjoy the ride as much as we would like since were afraid to flip the boat, but its not the fault of anyone else. I recommend other travelers to request separate boats if you have a similar sized party. After the boat ride, we were brought to a hotel restaurant to have lunch and use restrooms before we started our bike rides through the countryside to get to the Citadel. Our tour guide allowed us to stop at several points to rest and also take pictures of the beautiful countryside. Arriving at the Citadel/Temple, we spent a couple of hours walking around and our tour guide gave us information about the temples and its history for a while before we were picked up by our vans to head back to Hanoi. Close to arriving back at our hotels, we received a call from Liliana to ask us about our trip, which I thought was a nice gesture. If I travel to Hanoi again, I would definitely book with Custom Travel again.

Extremely happy with the organization of this tour. I was very well taken care of from the time I arrived in Hanoi to the time I departed Vietnam. I highly recommend using CVT. The planning stage of the tour was well executed with Minh staying in email contact throughout and making valuable suggestions. My guide and car driver were both very courteous throughout my 2-week stay. The only thing I would have changed would have been the overnight night train to Sapa - it is an uncomfortably train ride and I arrived in Sapa very tired as I was unable to sleep on the train. Getting to Sapa by car (or bus) would have been preferable.

Can't say enough great things about Custom Vietnam Travel. First off, this is a local Vietnamese travel agency which for sure, I think, gives you better value and local insights and guidance into the country. I believe they specialize in all of the Indochina region but my husband and I traveled all of Vietnam for two weeks for a very special trip- our honeymoon. We had sent a bunch of requests out to various agencies and Custom Vietnam was definitely the most responsive. They even advise on the best times to see which areas of Vietnam based on the weather, etc al. We liased with Minh as our sales agent and she was communicative, professional, prompt and polite during the whole trip - before and after. She never waited more than a day or two to respond by email and even greeted us at our first hotel with a wonderful souvenir gift. She eased all of our worries regarding getting a visa, booked all of our transportation, hotels (she asked which kind of hotels we wanted to stay in and can tailor your accommodations to your preferences) guides, flights within the country, and secured everything regarding ticketed events. They planned a typical itinerary, but by no means are sticklers on it because you can customize the itinerary to what you like. For instance, we wanted to explore more food (they ask you what stuff you can, can't eat) and culture and local life over seeing endless museums so Minh gladly cherry picked the ones to see and ensured that our guides would take us on local food tours, etc. Our guides were also really friendly, professional, timely, communicative, and energetic. They all spoke great English and were so well versed in history, tips, get great restaurant recommendations and really anything you needed. One of them (Lam - love Lam!) even went above and beyond to help us out with getting a local SIM card and some medicine since I got sick during the start of our trip. We worked with Duy in the Central region and Thuy in the Southern - all of them were really awesome people; so warm and friendly. We traveled from North to South, Hanoi, Halong Bay (did an overnight Junk cruise- highly recommend), to Hue/Hoi An, to Saigon/Mekong Delta and a few days at the Six Senses Con Dao resort, which is an island off the Southern tip. Overall, amazing unforgettable trip, highly recommend Custom Vietnam Travel!

Custom Vietnam Travel is the company to go with if you are planning a trip there. Our consultant Susan Nguyen planned a wonderful custom itinerary for us that turned out to be an amazing 25 adventure to Vietnam, Cambodia and Laos. The 4-5 star accommodations were all very comfortable with amazing staff and breakfasts and in good locations in every stop. We were surprised that we were assigned a guide and also a driver in a good quality Toyota SUV in each location. We travelled in air-conditioned comfort with careful drivers and amusing and very informative guides. The guides felt more like traveling with friends we got along so well. The best part was because the trip was custom we could make changes to our day to day itinerary. If we wanted to move on earlier we could, if we wanted to stay longer we could. This was very helpful in that sometimes we had had enough of the heat and humidity and could head back to the hotel for a swim if desired or linger in an interesting location. We particularly had a wonderful 8 days with our guide Lam and driver KL-Cool (our nickname for him). We had so much fun with those guys who took us from Hanoi, Ninh Ninh, Sapa, Halong Bay etc. We hiked, rode bikes, were rowed down a river into caves, visited a silkworm village, overnighted on a junk, and ate fantastic meals. All of our other guises Trang, Sothea and Ken were wonderful too. This can be a stressful place to travel particularly in the cities with the crazy traffic and throngs of scooters and people everywhere. The safety of an experienced driver and the knowledge of the guides make everything feel very safe and secure. An excellent job Custom Vietnam Travel!

I planned a 5 star 30th anniversary vacation to Vietnam, Cambodia and Thailand for my husband and I. The entire CVT team, Susan, Minh and Mr. Smiley, were amazing to deal with. Their love and compassion for what they do was refreshing. Their attention to detail and their integrity were beyond amazing. Both when we arrived and leaving Susan came to see us and kept in touch during the15 days we were away. All 15 days were planned and organized by CVT. I highly recommend CVT.

In all my dreams i never expected such a fantastic 14 day holiday so perfectly organized and executed by wonderful Minh of custom vietnam. Three couples aged between 58 and 62 arriving from two different countries(Israel and England) . We contacted 5 agencies with tne same request, stating where we wanted to tour, the types of activities we wanted included ( bicycle riding, trekking, boats) and our worries (fitness level etc). We chose custom vietnam tours because of the ability of Minh to completely understand who we were , what we were looking for, and who put together a holiday of a lifetime, adding suggestions, making better use of our time, but never losing sight of the fact that the customer has the final say. We had a wonderful rapport with her. Nothing was too much trouble. We started in Hanoi, biked to some villages, hiked in cuc phuong National Park in ninh binh. Then 2days 1night in halong bay. Flew to hoi an. More biking, then hue. Flew to hcmc and spent 2days one night on the mekong delta. We wanted to book the hotels ourselves. No problem. We sent her a list of what we had booked, she suggested two changes. One we took thank goodness and one we didn't., mores the pity. We had a luxury van, driver, and guide with us for all 14 days. Actually 3 different guides, one for the north one for the center and one for the south. All were local guides with good knowledge of their area amd very good English which was great. Special mention is due to our superb guide in hcmc, Cuong. We were given a local cellphone by Minh on arrival so that we could contact her with ease at any time. All our lunches were also booked by the company who managed to provide us with high quality and varied food despite our special diets. Our future tours to vietnam and neighboring countries will definitely be organized by Custom Vietnam. 5 stars on all counts.

I really do not know where to start. I was stationed in Vietnam during the war and wanted to go back and see what it is like now. This was supposed to be the vacation of a life time. It not only lived up to our expectations, but exceeded them. We do not normally do tours, but in this case we thought it best to do a tour to maximize our exposure to the entire country. Admittedly, I was nervous about it. Will they pick us up at the airport? Will they get us to all we wanted to see? Will the places to stay be nice. Will it be a 100% private tour? And many more questions leading up to the trip. We arrived in Hanoi, and after a kind of frustrating episode in customs, made it out of the airport and our guide was there to greet us. His name was Duc and was very friendly, spoke fairly good English and gave us some history all the time we were with him. We went to Ba Be National park and did a homestay, rode in a boat to across the lake to a cave and also went to another cave via bicycles. Duc had personal business to attend to, so the next day we had “Jack” (he said his Vietnamese name was difficult). Wealth of knowledge with this guy. We learned so much about the history of Vietnam and the emperors. We had to hiccups on the trip. One was that we could not do Ha Long Bay due to a tropical storm going through there and all the boats were not allowed to go out. Minh, our representative offered another tour to go to, but we said we would like to go to Hue a day early instead. She changed the reservations for both the plane and the hotel and we got money back due to the cancellation of the boat trip. Ha Long Bay was not the company's fault. You can't do anything about the weather. The other problem was the Vespa tour we requested. Supposed to be on vintage Vespas and go eat street food and have drinks on the back through Saigon. There was some kind of mixup that was not the tour company's fault, and we went with another group and we were a little disappointed. I told Minh, and she arranged for the tour we originally requested and we did that on our last night. She always went above and beyond. Our guide in Hue was also phenomenal. His name was Nam. Very detailed, very knowledgeable, and very friendly. Our visit to the Forbidden City was tiring, but informational. I also got to see where I was stationed. Our driver who took us to the airport lives ½ mile from my duty station and was a member of the South Vietnamese Army. He remembered where I was stationed and took me there. FANTASTIC. We also went to Cat Tien National Park and had a great hike there. Words cannot adequately describe the quality of the service from this company. If we go back, we might use them again to see parts of the country. Minh, the coordinator, the guides, Duc, Jack, Nam, and Tri were all very good. Espcially Jack and Nam for history.

We used this agency to plan our two week trip throughout Vietnam. We visited Hanoi, cruised Ha Long Bay, trekked through Sapa, visited several war memorials, Chu Chi tunnels, Ho Chi Minh City and biked through the backcountry to visit the places less traveled. Susan was our agent and she was incredible! I will definitely be using this agency again to plan our next visit to South East Asia.