It was a very smooth experience with Custom Asia Travel from start to end. Minh Ninh planned our tour well based on our budget limit and point of interests. The provided accommodations also met our standards. Special thanks to Mr. LAM, the field tour guide who went beyond our expectation. He is fluent in English, very polite and has detailed knowledge about Bac Ha, Sapa, Mu Cang Chai. On the go, he understood that both of us are hardcore photographers and hiking is not our main priority. So he kept customizing our tour plan further to make it more suitable to our need. He also helped us communicate with the local community which made our experience even better. Thanks to him and also to the driver that we could be at the right places at right time.

We booked a 7-day private tour with Custom Asia. It was an amazing experience starting from the pick-up and drop-off at the airport. Minh was extremely helpful in arranging the tour for the family. Especially the vegetarian meal requirements were accommodated and arranged very well. The travel arrangements were very prompt and punctual. Special shoutout to Thanh (our guide), who was a great host and knowledgeable fellow. We were fascinated to learn all the folktales and ancient beliefs around the place from him. I highly recommend booking your Vietnam trip through Custom Asia.

We booked a 7-day private tour with Custom Asia and had an amazing experience. Minh is extremely professional and polite, and is always available for any questions. She arranged the perfect tour for my family and was always ready to listen to our ideas and concerns. Lam (our guide) and the driver were very knowledgeable and ensured we had a smooth and enjoyable trip. I highly recommend booking your Vietnam trip through Custom Asia.

Fiona from Custom Asia Travel went above and beyond to make my private tour work like clockwork! Drivers and guides were prompt, friendly and knowledgeable. It was faultless with all internal hotels, transfers and travel as planned while also catering for personal preferences. Would not hesitate to recommend them for all Vietnam and Cambodia travel.

I found Custom Asia Travel by accident when I was planning for my Vietnam trip. Briefly chatted with Smiley on their web chat about my plan and the next thing I knew I was connected to Minh Ninh. Minh did a superb arrangement and she is very professional in her job. Mr Lam who was my tour guide spoke fluent English and very knowledgeable . We learnt about Vietnam tribes etc .He is very helpful and made good restaurants recommendations and the egg coffee at Dinh Cafe a hidden gem ! We travel on Fortuner SUV , the driver Dong is a good driver , very experienced and smooth journey up the on the winding road to Sapa mountain . Excellent service overall. Thank you Minh Ninh, Mr Lam and Dong too. You guys are awesome and we had an amazing time in Sapa and Halong Bay. Sweehong

Minh at Custom Asia Travel was amazing in planning our trip to Ha Long Bay and Ninh Binh. Every part of the trip was meticulously planned and there were 0 hiccups! I have never had someone else plan our trip before (I always do it myself), but I'm so glad we hired Custom Asia Travel. We were able to see and do a lot more in the limited time we had, and I didn't have to worry about any of the details. :)

We had great trip to Vietnam thanks to the great customer service provided by Custom Vietnam Travel and all of their staff, especially Liliana Pham. We were two couples who decided to make the trip after many months of planning with the help of Liliana. The first stop in Hanoi was excellent with good accommodations and everything was open. One highlight was the cooking class we took that introduced us to fresh Vietnamese cooking and shopping at the markets. We also took a day trip to Tam coc which was great. We then went to Halong Bay, Hue, Hoi An, Danang and Saigon. On each step of the way we dealt with Liliana who made sure our trip went smoothly, despite the difficulty of travel during the threat of the Covid-19 virus. She helped us re-arrange our itinerary and had incredible patience as we substituted a few new activities. We particularly loved Hoi An with its colourful atmosphere and fantastic restaurants and scenery. Our drivers and tour guides were all very helpful and courteous and definitely helped us get the most our of our trip. Liliana even managed to get us on a different boat for the trip up the Mekong Delta and we ended up with the boat to ourselves! Since our trip was cut short (we did not make to Cambodia), Liliana arranged for the company to reimburse us for the lost portion of the trip. Overall, I would highly recommend Custom Vietnam Travel and their representatives like Lilana who clearly go above and beyond to provide excellent customer service with a friendly attitude and also pride in the rich culture of their country.

We took the referral of close friends and by were happy we did! Our VT agent Minh Ninh is a true professional in every sense. Impeccable follow up that was prompt; knowledgeable and honest; and last but not least, just a lovely person!! Hotels and private tours well planned. The stay at Pho Quoc was special to say the least, and DO NOT miss the Vespa Foodie Tour in Saigon .. what an experience. Best done in a group. Halong Bay a must se, and I could keep going but I think you get the spirit of our message. Vietnam and its people are beyond special, and to have worked with Minh and the team at VT made it even better!!

Julie Bui at Custom Asia Travel worked hard and made up the trip of a lifetime. As a Viet Nam Vet, I wanted to visit the areas I was at in the Central Highlands. We set up a lot of things not on the regular tourist routes. So much more people to people than a bus tour and having over 2500 pictures to prove it. We fell in love with the country and will return. Julie and Lam was great in helping us change our flight out ahead of time due to the virus scare and request to return home. They worked above and beyond in every aspect.

Our tour started with our guide (Hung) meeting my wife and I at the International Airport in Hanoi with drop off at the very nice Apricot Hotel. The Itinerary had us starting in Hanoi, moving to Sapa, Halong Bay, Hoi An, Hue and then to the south to Ho Chi Minh City. Unfortunately the Coronavirus altered our schedule because of the Government taking safety measures and closing certain areas of the country. Our Sapa trip was rerouted to Pu Luong which is like a mini Sapa and just as beautiful. There is no luxury hotel in Pu Luong, but we stayed at a very nice Homestay where hiking was convenient to seeing the beautiful terraced rice fields. The people there were so friendly as they are everywhere in Vietnam. At that point we were notified about the Government shut down of more tourist areas including Halong Bay. Our hotline contact and travel rep (Susan and Lily) were able to get us to Ninh Binh which is like a Halong Bay, but on land. Very scenic. Unfortunately with consultation with Lily and Susan it was decided that it would be best to end our trip in Vietnam. The shut down of tourist areas, possible travel restrictions within Vietnam and possible issues getting back to our own country drove the decision. I have to say, even with our trip cut short due to the Coronavirus we had a memorable trip in Vietnam. The interaction with Lily and Susan with the last minute changes, keeping us up to date with Government changes and trying to keep our trip a memorable one was instrumental and FIRST CLASS! Our guide Hung was really fantastic, spoke fantastic English and always made sure we were taken care of. My wife and I both agree if you are coming to Vietnam you will not go wrong with Custom Travel. They truly have customer service from trip planning, on the fly schedule changes to keeping the customer happy and safe. Custom Travel was also able to refund a good portion of the unused itinerary. When this virus issue is gone we can wait to come back and visit Vietnam and finish what we started. Yes, we will contacting Custom Travel to have Lily schedule and hopefully Hung as the guide. Thank you again Lily, Susan and Hung!