We recently traveled to Vietnam and booked several day tours and overnight trips through Custom Vietnam Travel (CVT). The entire experience with CVT was great, from our very first email, inquiring about their services, to our final trip to the airport for our return flight home. We have an 11 hour time difference with Hanoi. I sent my first email at 9pm and woke up the next morning to Susan Nguyen's response to my inquiry. That immediate attention set the tone for the rest of our correspondence. This was a first visit to Vietnam for our adopted 9 year old daughter and Susan worked with me to plan just the right amount of touring and relaxation time for all of us. She contacted the orphanage in the province where our daughter is from and made arrangements for us to visit. She was thoughtful enough to inquiry about the ages and number of children now living there so that we could bring age appropriate books, toys and treats. The trips Susan arranged were perfect. She let me know, when I suggested a specific Ha Long Bay cruise operator, that she wasn't familiar with that organization and was having trouble reaching them by phone. The cruise she ultimately arranged for us was perfect! Definitely one of the highlights of our trip. Susan didn't bat an eye when, the day before we were scheduled to take an overnight train from Danang to Hanoi, we called and said we wanted to save time and fly instead. Literally, within 15 minutes of our emailing her, she had made all the new arrangements, including the extra night in a hotel. When we first arrived in Vietnam, were met at the airport by a guide and driver, Chung and Kong (sorry about any misspelling of names :-)). Both were fantastic, friendly and knowledgeable and genuine nice guys. Chung's wife gave birth to his first child (a daughter!) while were were there so he handed us off to Kim Tran for the rest of our guided trips. Kim was amazing! He is a kind, gently soul and a truly beautiful person. He shared with us many thoughtful insights about the temples and pagodas we toured and also about his life and family. Kim and Kong were super with our daughter. She took a shine to them both and by the end of our days with them, we felt like they were both big brothers to her. We plan to travel back to Vietnam in a few years and we will definitely work with CVT again!

In August 2016, my husband and I and another couple went on a 17-day tour of Vietnam and Cambodia arranged by Custom Vietnam Travel (Minh was our direct contact---a very capable and accommodating young lady). We had a van with driver and English-speaking tour guide accompanying us throughout. Custom Vietnam Travel provided a fabulous itinerary. We saw varied sights—ancient, religious, fine arts (traditional dancing and singing, puppet show, modern dance) and diverse locations and landscapes…from mountains to waterways…to major cities. Vietnam Travel suggested fun activities like street food tours by walking to each spot in Hanoi and taking a Vespa in Saigon. Those experiences were fabulous! Not only that, they made sure that we tried varied modes of transport—rickshaw, hiking, bicycling, boat, moped, tuk-tuk, etc. When a typhoon prevented us from going on our overnight cruise on Ha Long Bay, Viet Nam Tours rearranged our itinerary so that we could fly back after the typhoon and take our cruise then. (They even upgraded us!) In all, we traveled on 5 inland air flights and stayed in 7 hotels. Hotels were great and accommodated us perfectly, and the meals they arranged were excellent…and filling! We had in total 5 different tour guides who each had a good command of English and quite knowledgeable. When our flights landed in Hanoi, Saigon, Da Nang, Phnom Penh, and Siem Reap, our tour guide was always on time and holding a sign indicating our group. Lam in Hanoi was especially an incredible guide! Our trip was unforgettable, and we all wholeheartedly agree, that Custom Vietnam Travel was a fantastic choice!

I recommend Custom Vietnam Travel without reservation. Planning and booking our trip to Vietnam there are series of lotteries you have to enter to ensure you are going to get value for money from your venture. One of those lotteries is planning excursions. I can honestly say that we got lucky when I found Custom Vietnam Travel. Throughout the planning and booking process you were confident with the product you were purchasing and no matter how many emails you send you will always get a polite and professional reply back pretty quickly. The tours themselves were very good, our drivers were excellent and tour guide, Lam, exuded enthusiasm and knowledge, and he is a great asset to the company. The only grumble we could have was trying to find their office, in the end we gave up, sat in a café and got Susan to come and find us. If we return to Vietnam Custom Vietnam Travel will be the first webpage I visit after booking the plane tickets.

My husband, two daughters (ages 17 and 20) and I spent five days in and around Hanoi, including Ninh Binh and Halong Bay. Smiley was our guide and I can't say enough good things about him. He was prompt, well organized, and very patient with all of our questions about Vietnamese history, culture, etc. He also helped my husband with recommendations and reservations for his continued trip to southern Vietnam. If, I mean, WHEN we return to Vietnam to visit Sapa and other regions we will definitely use Smiley again.

Our family of 4 have recently returned home after a 2 week family holiday in Vietnam. Together with our 15 year old daughter and 13 year old son, we had a very happy and memorable holiday, which exceeded our expectations in so many ways. We started planning our holiday with the help of Minh from the Hanoi office. She provided exceptional service via email answering all our questions and responding to all our requests. It was lovely to have the opportunity to meet Minh in person, while we were in Hanoi. Thank you once again for helping us with our planning and for the professional, seamless way our holiday came together. All the guides and drivers were professional, punctual, reliable and enhanced the experience of travelling, by making all the arrangements so easy so you could make the most of being in the moment. We started our trip in Ho Chi Minh, where we had Hoa, as our guide and Minh as our driver. We appreciated them orientating us to all the new experiences and assisting us to have a very comfortable start to the trip. Hoa was wonderful in explaining the war history and guiding us across the busy roads. She even came to the airport and to help us find the right check in counter for our flight to DaNang, which felt like we were saying goodbye to a friend. We were met in DaNang by our guide Phong and driver Lin for our short drive to Hoi An. We loved the relaxed atmosphere in this part of the country and had the best day visiting the Red Bridge Cooking School and going for a bike ride in the surrounding countryside. Thank you for the suggestions about places to eat - they were amazing! On arrival in Hanoi we were met at the airport by Smiley and given some wonderful information about Hanoi on the way to our hotel. All the accommodation recommended for our trip was well located and offered excellent rooms and wonderful service. Our guide for the remainder of our trip was Loi and our driver was Tuin. We were so grateful to them both for everything they did to make our time in Hanoi, Sapa and Halong Bay safe and fun! Loi was very generous in sharing his knowledge of the history, culture and optimism about the future of Vietnam. It was wonderful to visit all the sights in Hanoi and a memorable experience to go trekking in Sapa with Loi. Tuin was a considerate, careful and patient driver, who kept us safe while truck and bus drivers played chicken on the highway!! Custom Vietnam Travel is highly recommended for anyone planning a trip to Vietnam. Looking at our photos makes us want to come back!

Great Day Trip for Families, Groups and Individuals! Unbelievable value!!! I recently was in Hanoi for business and spent one day with Custom Vietnam Travel Day Tours. My guide, Smiley, and our driver Trung picked me up at my hotel at 7:30 am in a nice air conditioned SUV and we drove to Ninh Binh for a day of awesome experiences, stopping at a local cafe on the way for coffee. Smiley shared volumes of Vietnamese history and local insights on the 2 hr drive. We first when on a riverboat tour to Tam Coc, then walked to a temple and through the village Karst, ate a phenomenal authentic lunch, and went for a bike ride through rice paddies and other parts of Karst before heading back to Hanoi. My favorite part of my trip to Vietnam is the day I spent with Smiley learning about Vietnamese culture and history, and seeing some of its beautiful countryside. I felt like I was having a fun day with an old friend. I have so many great memories of the day!! I hope I can return with my family in the future and see you again. How lucky am I!!

We thoroughly enjoyed the tour to four traditional villages namely, Tho Pa, where they make rice papers, Dong Ho (painting village), Dong Ky (wood furniture village), and Bat trang (pottery village). Among the four, we enjoyed best Tho Pa because we met a local named Mr. Viet and his family who are so welcoming. They made us try to make rice paper, offered us rice wine they made, and had a singing session with Mr. Viet using traditional musical instruments. It was really a great experience. Because it was high noon, we really were not able to walk fully in the Dong Ky village . Mr. Lam, our guide, is very good and kind. He tells us a lot about the culture and history of Vietnam and Hanoi in particular. Mr. Tho, the driver, is also very kind and thoughtful. When we had lunch, he even wiped the utensils for us and he always thinks for the welfare of my baby. This tour is perhaps the highlight of our trip in Hanoi. For improvement, the guide and driver could have familiarized themselves with the road and local restaurants better to spend less time asking locals if we're taking the right road (we actually did take the right roads). No big hassle but the experience would be better. All in all, it is highly recommended.

We came across Custom Vietnam Travel by accident while browsing the web to look for day tours and Ha Long Bay cruise tours. First time to Vietnam and not knowing what to expect in Vietnam, we found Susan Nguyen of Custom Vietnam Travel really knowledgeable in the local area, and she came across as an honest agent looking after your best interest. Unlike some larger tour websites we had visited, booked and cancelled, where the agents were sales people from across town, or across the ocean, not knowing the details of the tour or local area. Susan Nguyen helped booked our hotel in La Siesta Hanoi, and the itinerary of our 5 days stay in Hanoi, including our Ha Long Bay Cruise choice with Dragon Legend. She even greeted us at our hotel upon our check in and introduced us to our tour guide. We are every please with their services. Susan booked a good English speaking tour guide Kim Tran who travelled with us for 3 days on the City Tour, Battrang and Ninh Binh tour. We highly recommend Custom Vietnam Travel if you are the type that prefers to have an agent helping you plan your trip. Please note that this link appeared to be for the Day Tour, but we actually booked our entire 5 days with Custom Vietnam Travel for various tours.

Wow. Did we get lucky! After what seemed to be endless weeks of researching amongst the plethora of travel agencies available on Trip Advisor and recommendations from travel blogs, my husband and I decided to go with Custom Vietnam Day Travel Tours based on their reviews and comprehensive itineraries. Boy- did we get much more than that! It was a great pleasure to work with with our superb travel specialist, Minh Ninh. Despite the number of multiple email exchanges whereas I had many questions throughout the process of inquiring about possible tour visits and details, Ms. Minh was consistently quick and prompt with her responses (which I appreciate ever so much. In fact, we chose Custom Vietnam over another tour group because of her responsiveness. The other group was a bit too slow for me and didn't outrightly express a genuine interest to want our business). Minh was wonderful throughout our correspondences and made every effort to accommodate our tour preferences. We booked two tours (Mu Cang Chai & Ho Chi Minh Tunnels) with Custom Vietnam Travel, one of which was booked last minute and Minh made sure to take care of us despite the spur of the moment changes to our travel plans. This ensured that we had a pleasurable stay in Vietnam and for that we are extremely grateful for her! We even had the pleasure of meeting her in person at our hotel which added a delightful touch to our first day in Vietnam. She is as pleasant as a cup of freshly brewed egg coffee and we are ever so thankful to have the business of working with her on our first trip to Vietnam. Oh my. The Mu Cang Chai tour had to be the biggest highlight of our Vietnam trip. If you are debating between Sapa vs. Mu Cang Chai, please go with the latter for the rice terraces. On this trip, we had the very great pleasure and honor of meeting Nang Cong who is HANDS DOWN the best tour guide EVER. We've been on several tour groups before (private and group) and Nang continued to show his excellence of knowledge, scope, professionalism, timeliness and every single quality necessary for us to enjoy our trip as much as possible. Not to mention, his humor, amicability, sweetness and liking for food with us as foodies made it the perfect combination we could ever ask for in a tour guide turned friend :) Although the private tour was short (2 nights and 3 days), we learned a plethora of information about Mu Cang Chai and fell in love with the history, Hmong people and the essence of Vietnam. Nang was such a pleasure to be around day in and day out, whilst being extremely patient as we snapped thousands of photos, to making sure bathroom breaks were available for this small bladdered girl, educated us on the arduous process of maintaining and growing rice fields, to even ensuring that we tried all of the local delicious ethnic foods and fruits in the area after seeing how much we liked to eat. OH. And he introduced us to the amazing spicy, garlic sauce that which is known as CHIN SU. The best sauce in the world that has now become my replacement of Sriracha! You're missing out travel friends if you haven't tried this yet!!! I'm getting excited thinking of it. Nang is the most thoughtful and considerate person we've worked with and he definitely contributed to the wonderful experience we had overall in this beautiful country. We are so thankful to have worked with the perfect tour guide for this trip and were very much sad to conclude this portion of our journey. Because of Custom Vietnam Travel and their excellence in formulating perfect tour itineraries and their extreme professionalism, we will surely make another trip back to this wondrous country and will definitely keep this tour group in mind. There is just too much to see! Thank you so much Custom Vietnam Travel for making our trip so memorable!

It has been few months since we went to Vietnam for our Honeymoon, and since we r from middle east, the normal process was to book our honeymoon through one of our local travel agencies, however i preferred to go through internet and try to find a local vietnamese travel agency that better knows the country and points of interest, i emailed so many companies in Vietnam and got many replies, however Custom Vietnam was the best in terms of cooperation, prices and simply making everything i wished possible to us specially that i wanted a tailor made itinerary, our agent was Susan Nguyen a very kind and collaborative lady, who never hesitated in helping, supporting and replying my requests even out of working hours. She was always ready to help, change itinerary and get best prices for me. And although you can read about many fraud companies around Vietnam, we didn't hesitate to transfer money overseas to this company which is well trusted by all means. All this was before traveling to our Honeymoon. As for the days we spent there during our 13 days Honeymoon, i would say that i could never ask for anything more, the itinerary was exactly as we agreed, yet they surprised us many times with extra nice things. and even during our stay, Susan was always ready for any changes or modifications.. She surely made our Honeymoon unforgettable. I would like to thank Custom Vietnam for their great efforts and specially Susan for all what she did. We really enjoyed each and every day we spent in Vietnam because of your high cooperation and high follow up and care. Thanks again from me and my husband for you and the whole team, and wish you a good life and success.