We came across CVT by searching the internet looking for not the usual, run of the mill trips to Vietnam. I emailed them and Susan Nguyen replied very promptly. She worked out an itinerary, which we changed a bit. Nothing was too much trouble. I must admit I was a bit dubious about sending a deposit off, but I am so glad I did. Our guides and drivers ( Loi alias Kevin and Son / Viet and Vien ) were all excellent. Always on time, very courteous and very open to answering our questions. We can not praise Custom Vietnam Travel enough. Everything provided in our price was far better than we ever imagined. A big thankyou to all involved in making our trip so enjoyable. We will have life long memories. When we return we will definitely look no further than CVT.

Fantastic tour with Smiley. He and his company provided four days of guide services, including picking us up and dropping us off at the airport. Very thoughtful, helpful (even beyond the scope of what he contracted to do, such as lending me a cell phone for duration of our trip in case we had a question in while in other parts of Vietnam), and very kind. Smiley took care of every detail and made it easy for us to simply enjoy the trip. We highly, highly recommend him and his company Custom Vietnam Travel.

We just got back from 14 days tour of Vietnam with CVT. It is by far the best vacation we ever had. Ms. Susan set up our itinerary. She made it so that our package was affordable without compromising the places we wanted to tour, hotels we wanted to stay at, and things we wanted to do. But the best part is that she is prompt with emails reply. In Vietnam, we got a phone from CVT and Ms. Susan is 100% ready to answer any calls when we had questions. Very professional and committed service. The guides and drivers assigned was very knowledgeable and safe. They took extra care to make our trip memorable. Our guides always went the extra miles to make the tours enjoyable for the children. Every part of our trip went smoothly. From pick up / drop off at airport . Hotels we stayed in was extremely lovely with great breakfast buffet. We are very impressed with our experience with CVT and can't wait for next summer to travel with CVT again!!!

I went on a trip to sa pa in a group of 4 and was lucky to have Lam and Khanh be with us on tour. Both very nice and polite, the tour are all suited to make us feel the most comfortable and safe. Highly recommend Smiley's team as they will never let you down regardless of where you are heading to in Vietnam!

From initial booking, amendments to itinerary, transfers, hotels and excursions, we could not have asked for more from Custom Vietnam. All the staff were very friendly, professional and knowledgable and a pleasure to meet and all went the extra mile to make our holiday memorable. Everything went very smoothly, all on time and organised as set out to make our trip very straightforward. Great dealing the requirements of our kids too. Highly recommended if you are planning a trip to Vietnam.

I travelled from Ho Chi Minh, to the Mekong Delta, to Hue, Hoi An, Hanoi, and Halong Bay with Custom Vietnam using different local guides and drivers from Custom Vietnam in each destination. All their guides and drivers were professional, caring, warm, and knowledgable. My customized trip was organized beautifully to suit my interests and I'd booked last minute so was delighted by how it all worked so smoothly. The hotels they selected were superb. At each airport I was greeted by their grinning guide - even when I had a delayed flight. They're a class act.

I am currently staying in the beautiful coastal city of Quy Nhon which is situated in central Vietnam. The country feels like my other home as I regularly travel from New Zealand to take part in a health programme along with other volunteers also from New Zealand. I have been using the services of Fiona and Smiley from Custom Vietnam Travel for several years because of their commitment to provide service which is of the highest quality. Fiona arranges our visas, domestic car/air travel and hotel accommodation in an efficient and professional way, which makes travelling in and around VN stress free, safe and very enjoyable. The team at Custom VN Travel are always prompt at following up on requests for more information and having meet all of them last year I am very impressed by their positive, friendly manner and focus on providing excellent service to their clients. I have done several trips to the far North including Sa Pa, Lao Cai, Ha Giang, Cao Bang, Ha Long with Smiley as my personal tour guide. Those trips have been truly outstanding because of the opportunities to go 'off the beaten track' to visit remote mountainous communities of ethnic minority people, where we did not see another foreigner.The highlight being the way we stopped randomly along the way to talk with local people, or share a simple meal. The opportunity to learn more about the extraordinary history of the country from Smiley was very special. His knowledge and command of the English language is impressive and has given me insight and understanding about Vietnamese people that I will always value. Smiley also has a superb sense of humour that makes travelling in a car for sometimes 6-8 hours not difficult. In my experience it was such fun as the countryside and people were stunning to see and although I sometimes wanted to rest my eyes I was always reluctant just in case I missed something along the way - the sense of adventure just around the corner was always present. I have recommended Custom Vietnam Travel to my family, friends and acquaintances. They have all been 100% happy with the care and attention they have received from Fiona, Smiley and their team.

My wife and I are travel agents in the USA and have traveled the world. Late last year I booked a one month trip to Vietnam through Custom Vietnam Travel and just arrived home yesterday. Smiley, the owner, helped organize our itinerary and I must say it was the best trip we both EVER took. The guides and drivers were amazing. Their knowledge of the area and outgoing personalities were just great. We stayed in home stays a lot and found it to be much more relaxing after a day traveling than a large hotel. Smiley provided us with a cell phone in case of emergencies which although we never used it, certainly was thoughtful of him. Our meals were over the top GREAT! We met Smiley and his lovely wife in Hanoi towards the end of the trip and found them both to be honorable, trust worthy, delightful people to do business with. We intend to promote both Vietnam and of course Smiley and his agency here in the USA. I urge any travelers looking for an a mazing country to visit to call Smiley and you will not be sorry.

The excellent and professional service that I received whilst getting a quote to organise a 13 day customised tour was superb. Minh was an absolute pleasure to work alongside and was incredibly fast in replying to all of my queries via email. The content and knowledge shared was so professional and I would highly recommend booking through this company. Minh was so helpful and honest that it made the planning side of the trip so easy. Thank you so much for your help and support, all the best for the future.

Liliana helped me put together an amazing fortnights holiday seeing some of the highlights of Vietnam. Liliana was very easy to work with from the planning to the execution of this trip. She answered emails promptly and offered suggestions as to what to see and do. The hotels booked were fabulous. All of our guides spoke excellent English and were on time collecting us from the airport then delivering us back when it was time to move on to the next place. All of oour transport was air-conditioned which is a must for travelling in May. In Hanoi we had Huong a lively intelligent young man with a wonderful sense of humour and amazing amount of Knowledge. Our next stop was Hoi Ann where Hewie was our guide. Had a great bike tour and first class cooking lesion with the Morning Glory cooking school. We then moved on to Ho Chi Min City and a tour of the Mekong Delta with Thuy (twee). The amount of knowledge that was shared from Twee was amazing. I will never forget the term the "happy Room" and my attempt at making rice paper wraps. If you want a personalised and professionally run tour I strongly recommend Custom Vietnam Travel in fact I will use them again when we come back to see the rest of Vietnam and Cambodia. Thank you Liliana and Custom Vietnam Travel!