Minh helped me arrange a trip for two that took us where WE wanted to go, rather than insisting we do 'the usual,' as another company tried to do. She also was very flexible, as I used airbnb for much of the lodging. Minh was always available by phone and very responsive to all our needs.

Miss. Minh ( Custom Vietnam Travel ) arranged 10 days itinerary for 3 of us . From the start of inquiry to end of the tour , it was exceptional co-ordination which made a memorable tour for me . We wanted to visit off-beat locations and home stays at Mai Chau , Ninh Binh and at Hanoi. All were planned perfect and met our expectations . If time/ money allows we will be planning SAPA and certainly will ring Miss.Minh.

Mr Smiley and Mrs Sonia put together a custom designed road tour from South to North of beautiful Vietnam. The hotels were far beyond our expectations (we asked for 3 star) they were more like 4.5 star. We travelled with another retired couple in a spacious 12 seater Mercedes with a an entertaining guide and driver. One night Home Stay with a lovely couple in a remote village. One night on the reunification Express Sleeper Train. The attention to every detail was amazing! My wife has an allergy to Pork and Seafood. Every restaurant that we went to served a 6 course lunch for 3 of us and a special 6 course lunch for my wife It was a wonderful experience! WELL DONE CUSTOM VIETNAM TRAVEL!!!

Susan Nguyen from Custom Vietnam Travel helped us put together an itinerary for a 23 day Vietnam holiday for 6 people and she was absolutely brilliant. Her response to our emails whilst in the preparation of our itinerary was swift and concise. We added and changed our itinerary as we were researching places we wanted to visit and Susan put it all together as per our requests. Susan met us at the hotel in Hanoi and we had time to spend with her to confirm all the details. She gave us a local mobile phone so that if at any time we needed to contact her we could. (This was returned via our last driver before leaving Vietnam). Susan chose our hotels for us in the areas we asked to stay in and this included a pick up from airports and railway stations. The tour bus (small van seating 10) were all great with air con and adequate room for our private tour of 6 people. The tour guides who met us and took us around as per our itinerary were all great. Susan personally went with us to check in to the train at Hanoi station for our overnight train trip to Danang. She also organised all our requirement letters for our visa. We absolutely recommend Susan Nguyen from Custom Vietnam Travel for all travel requirements in Vietnam.

Custom Vietnam Travel did a wonderful job with our itinerary, and with providing VERY informative a friendly guides in each location. Smiley and Fiona were (in addition to being very warm and welcoming in Hanoi :-)) very flexible in accommodating our needs, including having to make a shift in plans due to a couple of us getting the flu. Accommodations were beautiful. Each place had a special welcome greeting to congratulate my wife and I on our 25th wedding anniversary. We felt very special, and pampered.

I just completed a 20 day trip with five friends to Viet Nam and Cambodia (Siem Reap) that was organized by Custom Vietnam Travel. This agency worked with us to arrange for guides, lodging, restaurants and activities throughout Vietnam at the cities- areas of our choosing. We were met at the airport by an agent who helped us through the Visa process and then assisted by knowledgeable guides at each of our locations. Custom Vietnam Travel arranged for great hotels, restaurants, and activities at each stop and all internal flights and transfers. We toured Ho Chi Minh City, Siem Reap (Cambodia), Hoi An, Hue, Sapa,Hanoi, and took a 3 day boat trip in beautiful Halong Bay. The guides at each location were extremely knowledgeable and fun. Plus, the whole trip was very reasonably priced. I strongly recommend that you consider Custom Vietnam Travel when you make your pilgrimage to Vietnam-- where the people are hard-working and friendly and the food is to die for. Ask for Ms. Liliana to set up your trip. Ask for Lam as your Hanoi tour guide.

Just returned from a 20 day trip through VIetnam organized by Custom Vietnam Travel. This company was first class all the way. Liliana (our primary contact) did an outstanding job of helping us on the itinerary and making sure our expectations were met or exceeded, including even meeting up with us half way through the trip with presents!! No detail was left to chance. Everything (hotel selections, tour guides, drivers, site seeing) was exceptional. Throughout the trip my group (who left the planning to myself and another person) kept saying, "How did you find this company? They are superb. We are so lucky." I guarantee you will not be disappointed in hiring them to plan and execute your trip to Vietnam and Cambodia. Also, I wanted to thank Dung, Dinh, Hoang, Duc, Tai and Toi (guide, captain and crew) of the Prince 2 with Indochina Junk for 2 wonderful days and nights in Halong Bay. The special dinner, rose petals, and amazing carvings in commemoration of the honey mooners who happen to share the boat with us will never be forgotten. Thank you so much.

Custom Vietnam organized our whole trips in Northern Vietnam in a great nd professional way. We had our own car, driver and guide, could stop and see whatever we wanted along our route, made little hiking tours, boat trips, explored the jungle on bicycles and always stayed in good hotels. This gave us the possibility to visit remote, but even more impressive places and caves off the beaten trek. It was very easy to organize the general issues such as route, hotel, price, services etc. in advance from Austria just by E-Mail. This agency can just be recommened to everyone who wants to explore Vietnam in a more individual way!

First - the communication in advance was great - they responded timely and with complete information. Second - when we arrived they (Susan Nguyen) provided us with a telephone to contact her with any issues - that is excellent service! Third - Every guide was informative, spoke English, and was flexible to our needs we were traveling with a 10 yr old. All the cars were clean, working order with airconditioning/water and good safe drivers. Every tour was as expected. There was not a single issue for the entire trip. Outstanding work. These guys are local..not a big international conglomerate - use them so the local economy gets to keep the income. Cant say enough great things about Susan she is amazing! We went to Hanoi, Halong, Hoi AN, Saigon, Mekong, Cu Chi, Phnom Penh, Siem Reap

The company went above and beyond to accommodate whatever I wanted. The guides were very friendly, which is key when you're using a tour agency service, and everything went very smoothly. I'm a solo traveler and booked their service a month ago as I traveled to Hanoi and Nha Trang. Even though I can be quite demanding when it comes to...well...everything, they checked off all the criteria. Examples of the excellent services: - Checked in at the hotel for me - Checked in at the airport - When the initial hotel room was loud and noisy (it was located on the 3rd floor), the tour operator (Susan) spoke with the hotel manager and we switched to a room in the 8th floor, which was a difference between hell and heaven - Flexible schedule. One day I had a problem with my contact lenses and had to buy some new ones. The guide knew exactly where the store was and took them 5 minutes to fix this annoying problem. If it was there alone, it would've been a lot of hassle. - Humble and friendly guides - Selected interesting sights and locations according to my needs, which you will give to them - Selected great 5 star hotels for me, especially the one in Nha Trang called Mia Resort, where you have access to a private beach right from your door room - Each meal consisted of 7-8 dishes. I seriously gained a bit of weight after the 9 day trip. It's like they're paranoid you'll starve to death. If I go to the countries they provide their service in the future, I'll surely use them again. It's not just Vietnam which they operate in, which is great! Having said that, here are just a few things they can improve in the future. No company is perfect. I want to present both side of the story to make it very clear. - They could improve the English skill of the guides. Now, don't get me wrong, they spoke ok English, but if it's better, our communication would be a breeze. - The Vietnam accent might be a bit hard to understand for non natives, so be prepared for that. These two improvements are not a big deal, but they would make the trip a 100% perfect. Overall, great experience, friendly staff who attend to your details, and worth the price!