We were in Hanoi for 5 nights and during our stay Custom Vietnam Tours (Minh) arranged all of our tours and shuttles for us. Minh was wonderful to deal with. She responded quickly to my many, many e-mails and was very patient and helpful to ensure that we chose the right tours. Her recommendation for our Halong Bay (Dragon Legend Cruise) was perfect and such an amazing way to end our Vietnam adventure. Minh even met us at the airport with the shuttle driver to welcome us to Hanoi and provided us with a gift that I have proudly on display in my front hall way stand. Minh also got us our Vietnam approval letters which worked perfectly at the airport for our visas. If your travelling to Vietnam we would highly recommend booking your tour/s with Custom Vietnam Tours. They were great.

I was scouting for a suitable holiday destination where we could bring the kids to learn about another country's sights, history and culture, and I had a relatively short period of time to plan and book tickets etc (less than 2 weeks). I wasn't sure whether Hanoi would be a suitable place to visit with young children but after an online chat with Susan Nguyen whilst browsing Custom Vietnam website, I was quite convinced that the trip is doable and would be interesting for our kids aged 10, 8 & 5 years old. Susan proposed an itinerary for us based on what we wanted out of the trip. We ended up with a 3.5 days tour covering Ninh Binh, Hanoi city, Halong Bay and Bat Trang pottery village. They threw in a free airport pick up and drop off for us as well as we booked all our tours with them. Everything went smooth. We were met at the airport by our driver and I received a welcome call from Susan. She met up with us at the hotel when we arrived and was very kind to recommend some good eating places nearby. Our guide was Hung. Good English and very knowledgeable with regards to the history, culture and politics of Vietnam. He was eager to tell us about his country. The children liked him as he was very patient with the children's queries and very friendly. He was also always thinking about our safety and we highly appreciate it. For example, he remembered about our life jackets before we went on our Tam Coc sampan ride (I totally forgot about it though I had specifically requested Susan to include the life jackets when we were planning the trip). He also helped us with crossing the streets when my little girl had a little emergency and had to use the loo at one of the street vendor's 'home' in the city. We had a street food tour and the places he brought us to try local Vietnamese food were clean and tasty (try the glass noodles with eel and the local dessert). The kids enjoyed the cyclo ride around Hanoi. It's good for going around the old quarters and observing the locals' way of life without having to worry about crossing the streets. The boat ride at Halong Bay and visit to the cave was good too! I think the only thing the kids didn't quite enjoy was the car ride (are we there yet? How much longer?). I mentioned to Susan about the younger girls being a bit picky about food and what they might prefer whereas for us and my eldest, we would be more adventurous with food. I was very happy to note that all the restaurants/ food outlets we went to were in line with our requirements. The weather was nice and cool. We were there from 27-31 March. Susan and Hung mentioned it was coming to end of Spring. Susan also did mention that Halong Bay would be a bit foggy in this weather. It was indeed foggy most of the time I. Hanoi and other places we went. It was alright though as we much prefer travelling/walking/ climbing in cool weather than in hot weather. Overall, we throughly enjoyed our trip to Hanoi thanks to Hung and Susan. The children enjoyed it so much that they want to go back to Hanoi and request for Hung as their guide again.

I booked a 4-day tour of Ha Giang province, starting in Hanoi and traveling to Meo Vac, Dong Van, and other stops in the highlands. They were able to customize my trip exactly the way I wanted it. The guide was great, spoke good English, and was friendly and engaging to the local people along the way. This opened up doors and let me photograph and interact with people in ways that a non-Vietnamese traveler could not do on his own. The hotels and food were also great everywhere we went. The driver was very good- I felt safe on the roads, which is saying a lot!

I booked A 2-day trip in Hanoi using Custom Vietnam travel and was very satisfied with their service. The first day, we visited Perfume Pagoda and second day a Hanoi city tour. They arranged the guide, driver, site entry tickets and lunch for both days. We were picked up at our hotel ~7:30 both days and dropped off around 5 in time for dinner. The whole process went smoothly and was slightly better value than what my hotel was offering for similar trip. Tom was our guide for both days, and he did an excellent job. He was extremely knowledgeable about the sites we were visiting and Vietnamese history of all eras. I would recommend him highly for tours in and around Hanoi. He also gave us some great restaurant recommendations for dinner after the trips. We were a family of 4 with 2 small kids, and Tom really made us feel welcome and comfortable throughout the trip. Minh was the tour agent, and she was very responsive to my questions. We did have to switch the itinerary at the last minute as the Hanoi tour was scheduled for Monday when several sites were closed. This was handled without issue. I was provided a mobile phone, and Minh checked on me after the first day to make sure the trip was going smoothly. Lunches were arrange by Custom Vietnam, and the food was good. If I had to do it over again, I probably would have kept my option open for lunch to keep more flexibility on timing and meal location, but this is a minor issue. Overall we were very satisfied with the service and would recommend using them again.

I found Custom Vietnam Travel on tripadvisor and couldn't have been happier with their services, tour and professionalism. I had a pretty good idea what i wanted to do and see, but needed some help finding good tour guides and putting the trip together. Minh took my requests and put together a great tour in 24 hours - i also wanted to chat with her initially about it and we spoke the same day. Changes that i requested were handled immediately and i think it was no more than 1 week before we had everything completely settled and completed including the Vietnam Visa. The tour itself went flawlessly - from being picked up at the airport when arriving, the different guides/drivers in each place that i vistited (including Siem Reap, Cambodia), till the final airport dropoff the 3 week trip went smoothly. The hotels were good and the Halong Bay cruise was great. I managed to lose my ATM card right at the beginning of the trip - Minh immediately helped as much as possible in making sure that i was able to get a replacement at a hotel later in the trip. Having the supplied phone to be able to call CVT was also very helpful (though i ended up getting a sim card for my own phone (very cheap). Throughout the whole process and trip CVT, and Minh especially, were great and very supportive. I was able to have private tours where wanted and free time where i wanted it. Very flexible. And the price was excellent! Thanks!!!!

Minh helped me arrange a trip for two that took us where WE wanted to go, rather than insisting we do 'the usual,' as another company tried to do. She also was very flexible, as I used airbnb for much of the lodging. Minh was always available by phone and very responsive to all our needs.

Miss. Minh ( Custom Vietnam Travel ) arranged 10 days itinerary for 3 of us . From the start of inquiry to end of the tour , it was exceptional co-ordination which made a memorable tour for me . We wanted to visit off-beat locations and home stays at Mai Chau , Ninh Binh and at Hanoi. All were planned perfect and met our expectations . If time/ money allows we will be planning SAPA and certainly will ring Miss.Minh.

Mr Smiley and Mrs Sonia put together a custom designed road tour from South to North of beautiful Vietnam. The hotels were far beyond our expectations (we asked for 3 star) they were more like 4.5 star. We travelled with another retired couple in a spacious 12 seater Mercedes with a an entertaining guide and driver. One night Home Stay with a lovely couple in a remote village. One night on the reunification Express Sleeper Train. The attention to every detail was amazing! My wife has an allergy to Pork and Seafood. Every restaurant that we went to served a 6 course lunch for 3 of us and a special 6 course lunch for my wife It was a wonderful experience! WELL DONE CUSTOM VIETNAM TRAVEL!!!

Susan Nguyen from Custom Vietnam Travel helped us put together an itinerary for a 23 day Vietnam holiday for 6 people and she was absolutely brilliant. Her response to our emails whilst in the preparation of our itinerary was swift and concise. We added and changed our itinerary as we were researching places we wanted to visit and Susan put it all together as per our requests. Susan met us at the hotel in Hanoi and we had time to spend with her to confirm all the details. She gave us a local mobile phone so that if at any time we needed to contact her we could. (This was returned via our last driver before leaving Vietnam). Susan chose our hotels for us in the areas we asked to stay in and this included a pick up from airports and railway stations. The tour bus (small van seating 10) were all great with air con and adequate room for our private tour of 6 people. The tour guides who met us and took us around as per our itinerary were all great. Susan personally went with us to check in to the train at Hanoi station for our overnight train trip to Danang. She also organised all our requirement letters for our visa. We absolutely recommend Susan Nguyen from Custom Vietnam Travel for all travel requirements in Vietnam.

Custom Vietnam Travel did a wonderful job with our itinerary, and with providing VERY informative a friendly guides in each location. Smiley and Fiona were (in addition to being very warm and welcoming in Hanoi :-)) very flexible in accommodating our needs, including having to make a shift in plans due to a couple of us getting the flu. Accommodations were beautiful. Each place had a special welcome greeting to congratulate my wife and I on our 25th wedding anniversary. We felt very special, and pampered.