I just completed a 20 day trip with five friends to Viet Nam and Cambodia (Siem Reap) that was organized by Custom Vietnam Travel. This agency worked with us to arrange for guides, lodging, restaurants and activities throughout Vietnam at the cities- areas of our choosing. We were met at the airport by an agent who helped us through the Visa process and then assisted by knowledgeable guides at each of our locations. Custom Vietnam Travel arranged for great hotels, restaurants, and activities at each stop and all internal flights and transfers. We toured Ho Chi Minh City, Siem Reap (Cambodia), Hoi An, Hue, Sapa,Hanoi, and took a 3 day boat trip in beautiful Halong Bay. The guides at each location were extremely knowledgeable and fun. Plus, the whole trip was very reasonably priced. I strongly recommend that you consider Custom Vietnam Travel when you make your pilgrimage to Vietnam-- where the people are hard-working and friendly and the food is to die for. Ask for Ms. Liliana to set up your trip. Ask for Lam as your Hanoi tour guide.

Just returned from a 20 day trip through VIetnam organized by Custom Vietnam Travel. This company was first class all the way. Liliana (our primary contact) did an outstanding job of helping us on the itinerary and making sure our expectations were met or exceeded, including even meeting up with us half way through the trip with presents!! No detail was left to chance. Everything (hotel selections, tour guides, drivers, site seeing) was exceptional. Throughout the trip my group (who left the planning to myself and another person) kept saying, "How did you find this company? They are superb. We are so lucky." I guarantee you will not be disappointed in hiring them to plan and execute your trip to Vietnam and Cambodia. Also, I wanted to thank Dung, Dinh, Hoang, Duc, Tai and Toi (guide, captain and crew) of the Prince 2 with Indochina Junk for 2 wonderful days and nights in Halong Bay. The special dinner, rose petals, and amazing carvings in commemoration of the honey mooners who happen to share the boat with us will never be forgotten. Thank you so much.

Custom Vietnam organized our whole trips in Northern Vietnam in a great nd professional way. We had our own car, driver and guide, could stop and see whatever we wanted along our route, made little hiking tours, boat trips, explored the jungle on bicycles and always stayed in good hotels. This gave us the possibility to visit remote, but even more impressive places and caves off the beaten trek. It was very easy to organize the general issues such as route, hotel, price, services etc. in advance from Austria just by E-Mail. This agency can just be recommened to everyone who wants to explore Vietnam in a more individual way!

First - the communication in advance was great - they responded timely and with complete information. Second - when we arrived they (Susan Nguyen) provided us with a telephone to contact her with any issues - that is excellent service! Third - Every guide was informative, spoke English, and was flexible to our needs we were traveling with a 10 yr old. All the cars were clean, working order with airconditioning/water and good safe drivers. Every tour was as expected. There was not a single issue for the entire trip. Outstanding work. These guys are local..not a big international conglomerate - use them so the local economy gets to keep the income. Cant say enough great things about Susan she is amazing! We went to Hanoi, Halong, Hoi AN, Saigon, Mekong, Cu Chi, Phnom Penh, Siem Reap

The company went above and beyond to accommodate whatever I wanted. The guides were very friendly, which is key when you're using a tour agency service, and everything went very smoothly. I'm a solo traveler and booked their service a month ago as I traveled to Hanoi and Nha Trang. Even though I can be quite demanding when it comes to...well...everything, they checked off all the criteria. Examples of the excellent services: - Checked in at the hotel for me - Checked in at the airport - When the initial hotel room was loud and noisy (it was located on the 3rd floor), the tour operator (Susan) spoke with the hotel manager and we switched to a room in the 8th floor, which was a difference between hell and heaven - Flexible schedule. One day I had a problem with my contact lenses and had to buy some new ones. The guide knew exactly where the store was and took them 5 minutes to fix this annoying problem. If it was there alone, it would've been a lot of hassle. - Humble and friendly guides - Selected interesting sights and locations according to my needs, which you will give to them - Selected great 5 star hotels for me, especially the one in Nha Trang called Mia Resort, where you have access to a private beach right from your door room - Each meal consisted of 7-8 dishes. I seriously gained a bit of weight after the 9 day trip. It's like they're paranoid you'll starve to death. If I go to the countries they provide their service in the future, I'll surely use them again. It's not just Vietnam which they operate in, which is great! Having said that, here are just a few things they can improve in the future. No company is perfect. I want to present both side of the story to make it very clear. - They could improve the English skill of the guides. Now, don't get me wrong, they spoke ok English, but if it's better, our communication would be a breeze. - The Vietnam accent might be a bit hard to understand for non natives, so be prepared for that. These two improvements are not a big deal, but they would make the trip a 100% perfect. Overall, great experience, friendly staff who attend to your details, and worth the price!

We were in Hanoi for 5 nights and during our stay Custom Vietnam Tours (Minh) arranged all of our tours and shuttles for us. Minh was wonderful to deal with. She responded quickly to my many, many e-mails and was very patient and helpful to ensure that we chose the right tours. Her recommendation for our Halong Bay (Dragon Legend Cruise) was perfect and such an amazing way to end our Vietnam adventure. Minh even met us at the airport with the shuttle driver to welcome us to Hanoi and provided us with a gift that I have proudly on display in my front hall way stand. Minh also got us our Vietnam approval letters which worked perfectly at the airport for our visas. If your travelling to Vietnam we would highly recommend booking your tour/s with Custom Vietnam Tours. They were great.

I was scouting for a suitable holiday destination where we could bring the kids to learn about another country's sights, history and culture, and I had a relatively short period of time to plan and book tickets etc (less than 2 weeks). I wasn't sure whether Hanoi would be a suitable place to visit with young children but after an online chat with Susan Nguyen whilst browsing Custom Vietnam website, I was quite convinced that the trip is doable and would be interesting for our kids aged 10, 8 & 5 years old. Susan proposed an itinerary for us based on what we wanted out of the trip. We ended up with a 3.5 days tour covering Ninh Binh, Hanoi city, Halong Bay and Bat Trang pottery village. They threw in a free airport pick up and drop off for us as well as we booked all our tours with them. Everything went smooth. We were met at the airport by our driver and I received a welcome call from Susan. She met up with us at the hotel when we arrived and was very kind to recommend some good eating places nearby. Our guide was Hung. Good English and very knowledgeable with regards to the history, culture and politics of Vietnam. He was eager to tell us about his country. The children liked him as he was very patient with the children's queries and very friendly. He was also always thinking about our safety and we highly appreciate it. For example, he remembered about our life jackets before we went on our Tam Coc sampan ride (I totally forgot about it though I had specifically requested Susan to include the life jackets when we were planning the trip). He also helped us with crossing the streets when my little girl had a little emergency and had to use the loo at one of the street vendor's 'home' in the city. We had a street food tour and the places he brought us to try local Vietnamese food were clean and tasty (try the glass noodles with eel and the local dessert). The kids enjoyed the cyclo ride around Hanoi. It's good for going around the old quarters and observing the locals' way of life without having to worry about crossing the streets. The boat ride at Halong Bay and visit to the cave was good too! I think the only thing the kids didn't quite enjoy was the car ride (are we there yet? How much longer?). I mentioned to Susan about the younger girls being a bit picky about food and what they might prefer whereas for us and my eldest, we would be more adventurous with food. I was very happy to note that all the restaurants/ food outlets we went to were in line with our requirements. The weather was nice and cool. We were there from 27-31 March. Susan and Hung mentioned it was coming to end of Spring. Susan also did mention that Halong Bay would be a bit foggy in this weather. It was indeed foggy most of the time I. Hanoi and other places we went. It was alright though as we much prefer travelling/walking/ climbing in cool weather than in hot weather. Overall, we throughly enjoyed our trip to Hanoi thanks to Hung and Susan. The children enjoyed it so much that they want to go back to Hanoi and request for Hung as their guide again.

I booked a 4-day tour of Ha Giang province, starting in Hanoi and traveling to Meo Vac, Dong Van, and other stops in the highlands. They were able to customize my trip exactly the way I wanted it. The guide was great, spoke good English, and was friendly and engaging to the local people along the way. This opened up doors and let me photograph and interact with people in ways that a non-Vietnamese traveler could not do on his own. The hotels and food were also great everywhere we went. The driver was very good- I felt safe on the roads, which is saying a lot!

I booked A 2-day trip in Hanoi using Custom Vietnam travel and was very satisfied with their service. The first day, we visited Perfume Pagoda and second day a Hanoi city tour. They arranged the guide, driver, site entry tickets and lunch for both days. We were picked up at our hotel ~7:30 both days and dropped off around 5 in time for dinner. The whole process went smoothly and was slightly better value than what my hotel was offering for similar trip. Tom was our guide for both days, and he did an excellent job. He was extremely knowledgeable about the sites we were visiting and Vietnamese history of all eras. I would recommend him highly for tours in and around Hanoi. He also gave us some great restaurant recommendations for dinner after the trips. We were a family of 4 with 2 small kids, and Tom really made us feel welcome and comfortable throughout the trip. Minh was the tour agent, and she was very responsive to my questions. We did have to switch the itinerary at the last minute as the Hanoi tour was scheduled for Monday when several sites were closed. This was handled without issue. I was provided a mobile phone, and Minh checked on me after the first day to make sure the trip was going smoothly. Lunches were arrange by Custom Vietnam, and the food was good. If I had to do it over again, I probably would have kept my option open for lunch to keep more flexibility on timing and meal location, but this is a minor issue. Overall we were very satisfied with the service and would recommend using them again.

I found Custom Vietnam Travel on tripadvisor and couldn't have been happier with their services, tour and professionalism. I had a pretty good idea what i wanted to do and see, but needed some help finding good tour guides and putting the trip together. Minh took my requests and put together a great tour in 24 hours - i also wanted to chat with her initially about it and we spoke the same day. Changes that i requested were handled immediately and i think it was no more than 1 week before we had everything completely settled and completed including the Vietnam Visa. The tour itself went flawlessly - from being picked up at the airport when arriving, the different guides/drivers in each place that i vistited (including Siem Reap, Cambodia), till the final airport dropoff the 3 week trip went smoothly. The hotels were good and the Halong Bay cruise was great. I managed to lose my ATM card right at the beginning of the trip - Minh immediately helped as much as possible in making sure that i was able to get a replacement at a hotel later in the trip. Having the supplied phone to be able to call CVT was also very helpful (though i ended up getting a sim card for my own phone (very cheap). Throughout the whole process and trip CVT, and Minh especially, were great and very supportive. I was able to have private tours where wanted and free time where i wanted it. Very flexible. And the price was excellent! Thanks!!!!