We have been on more than 20 international trips and this trip to Vietnam was my favorite. The company was very sensitive to our needs and exceeded every expectation, from the home stay, to the private boat with a staff of 4, the bike ride through the local community, to the street vendor food tour, and on and on. Everything was on time and our guide Smiley was very knowledge and answered everyone of my many questions in great detail.

Arranged trips to Cu Chi tunnels, Mekong Delta and Minibus to Halong Bay. Good value for money and reliable service. Would definitely use them again

We contacted Susan about a 3 day 2 night tour of the Mekong, the responses were instant and very well advised, Susan listened to what we wanted to do, suggested a couple of additions but never tried to push us down a ready fixed itinerary, our guide was the brilliant Nguyen Thi Phuong Thuy, she was awesome, spoke fluent English and knew the answer to any question asked about the area visited and Vietnam generally, our very safe driver Vua needs a mention as he not only acted as driver but also as boat repair man on one occasion. One morning we travelled on 2 types of boat, 2 types of motor transport, cycled and walked to visit different stops, at no point on any of the visits did we feel pressurised into buying anything, Thuy was an absolute mine of information explaining everything that was going on and helping us get involved in it. We had 2 homestays which were what you would expect, why ask for a homestay if you want 5 star, the food was glorious, even the food we cooked ourselves on the cooking course, Thu among all her other accomplishment was a great cook as well. All in all a never to be repeated tour, if your going down that way ask for Thuy, you will not be disappointed.

We ended up in Hanoi unexpectedly for a couple of days without a plan and Susan from this company helped us plan two trips, both were great. We had an excellent and knowing guide, his English was perfect and he had the answers to all of our questions and we had a lot of them! Susan even dropped off a cell phone for us to use during our trips, very thoughtful. She stayed in touch with us during our days in Hanoi, even after our trips, giving us tips on what to do in the city. I would highly recommend this company. They really listen to your wishes and will try their very best to make your stay unforgettable!

6 friends travelled to hanoi to start our holiday in Vietnam. Susan in Custom Vietnam travel had planned our itenary over many months and numerous emails. From the moment that we landed we were cared for in every way. Our guides were fun ,courteous and well informed Hanoi was exciting and our time there was filled with tours to various beautiful places. The Perfume river. Sapa bandHalong bay. All very beautiful. Then we had Hue and Hoing before travelling to Saigon and the wonderful Mekong. Delta Everyday was filled with new adventures. Our Guides Jack. Than and The beautiful and funny Lee we will remember always. And our drivers were skilled in the unbelievable traffic in Hanoi and Saigon but most of all Thank you Susan you are wonderful. From your Irish ladies. Lynn ,Catherine., Ann ,Breeda ,Marie. and Kay

We booked a three day and two night tour of Mekong Delta with this company. We communicated with the same person (Susan Nguyen) from start to finish with planning our trip. Excellent communication. We gave her our ideas of what we wanted to include and which home stays we wanted to stay in and she put the tour together sending us an itemised itinerary. Susan even contacted us personally at our hotel the day before our tour to ensure all was well. Nothing appeared to be too much trouble. The guide we had was awesome. Her name was Nguyen Thi Phuong Thuy, her English was great and there didn't appear to be any questions she didn't know the answer to and she was so friendly making sure we were fine and well looked after the whole time.We beat the crowds and had our own private transport either air conditioned van, boat, rowing boat(great fun) or bicycles. We ate locally with Thuy and our driver and enjoyed cooking classes at one home stay. The whole experience was one we will remember for ages with so may great photo opportunities. Our van driver was very friendly and even joined us on a cycle ride after we reached one of our home stays. We would definitely recommend using this company to assist you in making the most of your travels. They were so flexible and helpful, even arranging a birthday meal for my husband. If you want an individual great experience go with this company and ask for Thuy!

15 days in Northern Vietnam was one of our best trek! Phuong was our tour guy during this trip and we loved it. He is very knowledgeable and super helpful. He customized our itinerary according to our budget and preferences. We highly recommend his services. We would never forget his smiling face :-)

I found Custom Vietnam Travel on the internet and checked them out via Tripadvsor. I have to say, the company exceeded my expectations of what a tour company would do for us. From the early liaison re the 22 day itinerary, with options bouncing back and forth between Vietnam and Australia, to the trip itself, with a great guide for each stage of the trip, and a very personal focus from Lien in the Sales office before and during the tour, supporting us and the guide if we wanted to make changes or there was a hiccup (eg excessive wind on Ha Long Bay). I really didn't expect the level of interaction and support we got from the whole team through the tour. The tour itself was great. Really interesting, with lots of great experiences which we could all appreciate, which I thought might be a challenge with a 12yo, 18yo and us parents, but it worked well. Can't recommend this company highly enough.

Recently, my 18th year old daughter planned an extensive 2 week trip to northern Vietnam for the whole family. After researching thoroughly and developing a comprehensive itinerary, she picked Customer Vietnam Travel based on TripAdvisor to pull the whole trip bookings together. We were initially apprehensive as this was her first time organizing our holiday and we left it totally to her. But right from the start our worries were put to rest as we got the most responsive engagement from our contact Susan Nguyen, who then pulled together all the detailed planning, bookings, made great recommendations. We had the most enjoyable holiday with everything privately organised for the family, from Hanoi, to Nim Binh, to a private overnight junk in Halong Bay ending in Sapa. It was exactly to what we wanted - trekking, cycling through villages, kayaking through limestone caves, having lunch on a clam fishing hut on stilts at the mouth of the red river, friendly home stays etc etc.......many off the beaten track places away from maddening hoards of tourists you wouldn't normally find from other tour organisers. The two guides we had - Binh for Hanoi-Halong, and Mei Nee for Sapa spoke excellent english, were so well informed and educational, great fun to be with, flexible/adaptable to the family, and literally felt like part of our family by the end of the trip. Custom Vietnam Travel ranks as the BEST travel agent we have ever had - and we don't always use agents because they seldom do a good job for our very tailored and out-of-the-way itinerary. Well done Susan and team, we have since personally recommended you to many friends who followed our holiday with envy on Facebook. Stay the way you are even as we wish you all the best and success in your business.

We had booked 3 items with custom vietnam travel, namely a Ha Long Bay Cruise (3d2n), a mekong delta tour (2d1n) and a transfer from Hoi An to Hue. The Mekong delta tour was very well arranged from beginning to end and we had a friendly guide who was very accomodating. The delta tour by itself is very very touristy and you are herded from one spot to the next. I would personally recommend others to take a more relaxed/alternative way to visit the mekong region - I heard some great stories about biking past the villages. The Ha long bay tour was again very well arranged (With carina cruises) and we v The transfer from hoi an to Hue was a bit of a dissapointment. Our driver spoke no english and was clearly keen to just get us from hoi an to hue as quickly as possible. He tried to drop us at a marble store instead of marble mountain. When we said we wanted marble mountain, not the store, he brought us there but afterwards raced to hue with only 2 quick stops for photos. All the great stops and sights that people using other agencies were raving about, like beaches and waterfalls, were lost on us. I'd have a look around for another more extensive daytrip, where you really get the time to get out of the car and with a guide who speak english. All in all, the service of susan/custom VN was very good - she's very responsive and quick to help. If you're willing to pay a bit more to let someone else make the arrangements, this company will give you a great peace of mind that everything is done well.