My husband and I booked a trekking tour to Sapa with Custom Vietnam Travel. We had an interesting homestay at a Tay village down the big valley. It was an amazing experience. The communication during the planning phase was excellent and the entire trip was so well arranged. The temperature was rather cold at night but the landscape of rice terraces were amazing on the trek. Our tour guide and driver went out of their way for us - overall, an excellent adventure and we fell in love with Vietnam. Thanks so much for the wonderful trip

Vietnam Custom Travel is an impeccably run tour operation and you'll certainly get what you paid for. We booked a 14 day deluxe tour throughout Cambodia and Vietnam (South and North) and paid for in advance. Ms. Mihn Ninh was a true pleasure to deal with. She answered all emails very promptly and kept us informed throughout the trip. There were absolutely no hick ups or surprises. All private guides and drivers were extremely friendly and knowledgeable. The hotel accommodations were very nice and the included meals and restaurants were also pretty good. Kudos to our amazing Saigon guide "Tweet" who was super friendly and fun. Our boys loved her!!! Overall, we highly recommend this tour operator and we'll definitely use them again on our next trip to this wonderful part of the world. Thank you for an unforgettable trip!

We were interested in travelling throughout Vietnam and visiting Angkor Wat in Cambodia for a 30 day period in December and January 2015-16. I looked at reviews on tripadvisor and found a guide - Smiley Nguyen - who was given an excellent review. I emailed him and quickly got a response. I explained that as a serious amateur photographer, I wanted to spend the majority of the vacation traveling through the countryside, getting to meet the people and to spend very little time in cities. Smiley is an experienced guide and the owner of Custom Vietnam Travel. Within 10 hours, we had the outline of an agenda. After reviewing it, he arranged all the flights, hotels, home stays, private drivers and private guides. We then spoke over Skype to clarify issues and concerns we had about travelling to Vietnam. We just returned from Vietnam. It was an amazing experience, getting to know the local people and learning so much about the country and especially photographing the people and landscapes. We chose to stay at 4 star hotels, when available, but also enjoyed the home stays, which gave us intimate knowledge of the local people, who are incredibly open, welcoming and in touch with the land. When we had a problem with one of the flights, due a mismatch between our passport and the ticket (our fault, since one had a middle name and the other didn't), I used the phone he gave me, called tthe office, and they cancelled and reissued the ticket while we waited for 5 minutes. Truly professional service and concer. As you can tell, we were highly pleased with Smiley and all the guides and drivers. I would recommend his agency to anyone travelling to Vietnam or Cambodia. I told him he can also give our names to anyone wanting a reference. We are Canadians from Montreal.

We had a 5 day trip in the mountain region on our previous visit to Vietnam. Custom Vietnam Travel were exceptional in every way. We were shown some very beautiful and interesting sights. Our friendly guide was very informative and made us feel comfortable in every way. This was our second trip with them. We would definitely travel with them again in the future and wouldn't hesitate to recommend their services to friends and family. Linda and Bob

Friends and I used custom Vietnam Travel to plan and prepare our itinerary for Vietnam. We worked closely with Susan Nguyen who is a very lovely young lady. She made every adjustment needed for our trip through millions of emails. Her response time to emails are less than a day and informative answers to whatever questions asked. We really enjoyed the trip. Everything went perfectly well. Susan always checked up on us during the trip to Ensure all is well and that we only receive the best service possible. They are also very well priced. Thank you again for one of the most Amazing holidays thus far. Vietnam is a beautiful country.

We are seasoned travellers proud to say my children always have an annual trip with their parents in the past 30 years. My wife n I made 4 2-weeks trips in the past 15 months with group as large as 80 (SCCC), to a recent one of 2 couples to Budapest, Vienna, n Prague in Sept 2015. The family of 5 (all working) landed in Hanoi on Dec 24, 2015 n I am writing from the departure lounge on Jan 3 evening. This is one of the best travel experience that I like to share immediately. It was relatively easy to plan the trip After 6 emails, we have the itinery tied down, I sent out the 20% deposit feeling we are in good, capable hands. The experience was beyond our expectations. We arrived Hanoi with a lower expectation knowing the country is still an infant in its tourism. We spent 75% of the time travelling the countryside. The 2 homestay experience was superb. One of the home stay owner was a Vietnam Cong Commando, I learn the war history very quickly. Smilely, the business owner, was our guide. We had him by fate, all the guides are booked for the busy season. He normally has to do the office chores

Contacted custom vietnam,they answered request in 24 hours.organised tour, emails.tour good price,met us airports.manageress met us at hotel.gave us phone to be contacted on.drivers and guides were excellent,very knowledgeable.safe travel throughout vietnam.highlights,bacson valley(highlands,home stay).ancient city of hue.hoian haivan pass and Mekong delta.updated us when flight delayed by 20 minutes.on time perfect.

We did a 4 day/ 3 night trip in North Vietnam with Custom Vietnam travel, completely tailored to what we wanted to see. They were quick to respond to my first email and every question I asked was answered within hours despite the time difference. I looked forward to receiving Minh Binh's emails in the run-up to our holiday and it was lovely to meet her when she came to our hotel to collect payment when we arrived in Hanoi- even giving us a present and a mobile phone to use to contact her if we needed to while on the trip. Excellent service. Our guide, Hung, was great at telling us all about life in Vietnam and ensuring we had plenty of photo stops and enjoyed good local food for lunch as he picked the restaurants carefully for us. Because of our itinerary, there was a lot of driving but they still suggested little detours for us to see more or more scenic routes, even though it meant longer days and more work for them. We saw and experienced so much that we never would have on a big tour or independently and will always be grateful to our driver and Hung for being such great people to do the trip with. We did the trip over a month ago and still regularly talk about our conversations with Hung over dinner- a truly memorable and fun part of our holiday.

They warned us it would be hot - and it was.....44 degrees......would not recommend doing this tour in this heat : )) An interesting day tour away from the noise and chaos of the city.....Our tour guide was amazing but I have lost the ticket with his name.....very attentive and always on hand with some water.... You can read about the tour on the website..... Pros. Excellant communication (they even phoned to check we were okay in the heat, nice). Prompt pickup, friendly and knowledgable guide. Cons. Watch the heat, also check time of year as their are various religious celebrations where it can get quite busy Tips. Sunhat, block, plenty of water....also the metal boat has metal seats so take a cushion or something to sit on, the boat trip is by rowing only and is very slow..................and quiet long. If reasonably hot take an umbrella as well....and of course sensible shoes.....

Following initail reviews via TripAdvisor, we made contact with Custom Vietnam Travel. We were connected with Liliana who helped us design a holiday based on our requirements. All questions were promptly answered and their was no pressure sales. In addition, for someone who has extensive food allergies, this was also not a problem. Our guide Trong was excellent along with the driver Tou, made our Vietnam experience memorable and hassle free. Our guides history knowledge helped us to see Vietnam at many levels. Nothing was ever a problem. Highly recommend Custom Vietnam travel