We have a pleasant stays in Bac Ha, Sapa, and Halong Bay with arrangement done by Fiona Nyugen prior to our arrival. She took in consideration of my queries and concerns and reverted patiently. My parents were so happy and amazed with all those thoughtful arrangement. We had great views from the hotels we stayed and the food was excellent. The tourist guide, Bien and driver were friendly, responsible and fun. Thank you very much, Fiona. We enjoyed our trip very much. Highly recommended!

We have just returned from a 2 week trip to Vietnam with our friends ,another couple, which included a 10 day personalised tour with Custom Vietnam Travel which included Hanoi, Ninh Binh, Halong Bay (overnight in our own private junk), Cat Ba Island, Bac Ha and Sapa. Over many months of planning, numerous emails back and forward with Smiley, the owner of the company, to help plan and hand pick our own very personalized itinerary,hotels and tours we were then greeted on arrival at Hanoi airport by our personal guide Lam and our driver Tu, in a large Ford Transit van which was ours for the next 10 days. We cannot rate the quality of the service highly enough. From the very first email to Smiley , his personal reply within a few hours of my initial inquiry, to the advice he offered regarding the route we should take, hotels, experiences we might enjoy and the time he took to meet us at our hotel in Hanoi on our second day and a personal phone call to us on our last night - he went out of his way to provide us with the trip we really wanted. Then to be met and supported by our professional ,excellent, friendly, good humoured guide, Lam and our superior ,safe driver Tu- we could not have asked for a better 10 days in this spectacular country. Thank you to Smiley and his team for helping make our first trip to Vietnam such a special, memorable experience.

We had a perfect experience with Custom Vietnam Travel. Phuong was very helpful and responsive when we were emailing to plan our tours (and very patient with my questions and changes to travel plans), and Smiley was a perfect guide. Our kids (6 and 9) loved him too! Phuong even arranged our visas. We travelled with them to Ha Long Bay, Tam Coc, and Mai Chau. I highly recommend this company.

My family just returned from Vietnam where we visited Hanoi, Ha Long Bay and HCMC. I was extremely pleased with the service, planning and guides every step of the way with Custom Vietnam. They also handled our vegetarian requirements on the boat and in the MeKong Delta without a hitch. I would recommend this company to anyone planning a trip to the region.

Smiley is an amazing informative man who totally knows how to get what his clients want. He is attentive and responds via email within one day!

I recently returned from a 2.5 week trip to the northern part of Vietnam, visitng places that are quite remote and "less-travelled" as well as more popular destinations. The planning went on for three months prior to the trip. During that time, I must have exchanged at least 100 emails with Ms Susan (Hien) Nguyen at CVT. She is amazing!!! Throughout the pre-trip planning, and during the actual trip, she was extremely patient, and knowledgeable.Some of my numerous question must have made her think, "Oh no! Not again!" but she never was anything but generous and gracious in sharing her knowledge, even when it wasnt specifically about places on my itinerary. Spending time with her several times in Hanoi during the trip was a delight--like meeting a dear friend. She's kind, and sweet, and caring about her clients, as well as proud of and enthusiastic about her country! When she says she really wants you to have a great time in Vietnam, she means it!! In addition to helping me plan a somewhat unusual itinerary, she gave great practical help.For example, whnone place I'd chosen (against her advice) didnt work out, she was able to not only get a last minute refund, but also book me into another place at a much better rate than I'd have got myself. She was always a phone call away, via the cell phone she provides to clients for use during their trips. She promised me I'd have a great guide, and sure enough, she found one of the country's very best: Mr. Loi Tran Nam. He is awesome--a wonderful guide and person.The two drivers used by CVT on my trip, including on some very hair-raising mountainside roads, were excellent. With Ms Susan Nguyen, and a great guide, and safe drivers, I felt extremely well taken care of on my first ever trip to Vietnam. You will too!!

This is our third time in Vietnam. Each time we have loved it and this time was no exception. We e-mailed Smiley months ago and told him just what we were looking for and he made it happen. He sent us a provisionary itinerary months prior to our arrival and even made a few changes closer to our trip based on some new attractions that he had found and felt we would enjoy. What you need to do is get familiar with their website so you can find out all the possibilities of things to do in Vietnam and then just send an inquiry to them and let them build an itinerary for you and you just go back and forth with the e-mails until you're satisfied that the activities chosen are the ones you are most interested in. These people know the accomodations, and will arrange for you to stay in the best available for the class you have chosen. They can help you decide which part of Vietnam to visit depending on weather and tourist season, etc. They are EXPERTS on Vietnam travel and they employ the most talented guides. We do a lot of traveling and Custom Vietnam Travel is far and away the best travel company I have worked with. They are friendly, easy to work with and you will have a fabulous vacation.

We visited Vietnam September 15. When planning the visit I chose CVT based on reviews in Tripadvisor. Ms Susan helped plan the visit,was very responsive and patient and together we prepared a 14 days visit. Our itenarary included Ho Chi Minh city,Makong delta,Hoi an, Bac Ha,Sapa,Halong bay and Hanoi. Everything was highly organized,required changes to plan as result of the weather were discussed with us. The guides were very good;especially Ms Tui in HCM and Mr Nang in Bac Ha and Sapa. We had a fantastic experience and enjoyed our visit very much.

Susan Nguyen of Custom Vietnam Travel was very good in responding to my numerous queries to plan and arrange a 10 day tour for my group of 4 elderly couples in Vietnam. She responded very quickly to all my queries and arrange for visa on arrival ( where necessary) for a couple from Australia. All hotels in HCM City, Hoi An and Hanoi were excellent and centrally located. Our overnight trip to Halong Bay was also well arranged. Arrival and departure transport at each city was efficient. All staff in contact with our travel group were polite and helpful, although some could not communicate in English. In addition, I was provided with a mobile phone for contact with her and that certainly put my mind at ease. Custom Vietnam Travel agency is probably one of the most efficient travel agency I have come across in all my contacts with travel agencies worldwide. Highly recommended if you want to have a fuss free reliable tour company in Vietnam. Contact Susan Nguyen and I am sure she will arrange an itinerary to your satisfaction.

We planned since a very long time, a trip to Vietnam. Grandma with son and grandson, three generations. We finally choose to contact “Custom Vietnam Travel” after much searching and in comparison with other organizers, and got a very good response. We wanted to put up our 18 days in our own way, and Smiley, with whom we had many nice e-mail contacts, did everything to fulfill all our desires. He met us at the airport and provided us with a cell phone, so that we could reach him at any time if we needed to, which happened a few times. Then he quickly solved our problems. We had requested "moderate" guided tours in Hanoi, and also much time for ourselves. Smiley accompanied us on some amazing tours, and arranged everything in the best way. The second part of the trip we spent ourselves in South Vietnam, where we had on our own rented a house by the sea. Smiley arranged train tickets, and we were allowed to keep the cell phone even then. It felt good to be able to get in touch with him whenever needed, and it was also this time useful. We met again on our return to Hanoi and were brought to the same hotel we stayed in earlier. Smileys service was at all optimal. We would highly recommend “Custom Vietnam Travel” for the commitment and the professional arrangements, and for that we were able to influence our program. Smiley was amazing to us throughout the whole trip, and presented the best possible service at all times. Marianne Jungward Petter Bragée Malte Bragée Sweden