Nguyen Phuong, Smiley from, Custom Travel Hanoi, we found him from good old TripAdviser site after a long search. We were planning to visit Vietnam for several years and finally found Smiley who was so helpful to make up our mind. We met him at our modest but fantastic hotel called Tulinh Palace Hotel 2 in Hanoi and planned our itinerary, renting a car with driver and guide who happened to be SMILEY ! What a fantastic and friendly guide he was!!! We set off to North Dong Van and Meo Vac which was absolutely out of this world. Those cloud shrouded mistic mountains like in Oriental paintings we felt as if we were floating on top of the cloud. We shared a local liquor and their miger foods in their humble dwellings and sang with the Hmong children etc... what a memorable, unforgettable visit it was!!! We still keep contact with Smiley who has become one of our friends!

We had 12 days in Hanoi, Ha Giang, Yen Minh, Meo Vac and Halong Bay. With fairly short notice and our variable itinenary, Susan worked with us to put together an absolutely amazing customized trip and her prompt in responding to online queries were absolutely perfect. We had a nice driver(Sorry I forgot the spelling) a professional ,knowledgeable, responsible and patient tour guide (Thiepe) who informed about every aspect of our trip. The tours provided us with great insight into Vietnam life and culture, made everything very convenient for us during the time. Again thanks for this lovely experience. Regards, Azam and Sassan

We went to Vietnam in vacation and I found Smiley through Viktor. He is EXCELLENT, kind, on time, knowledgeable, funny AND he smile all the time! From Hanoi tour, top the food tour, booking my hotels in Ho Chi Ming, finding me a great guide in Ho Chi Ming... got best price for private tour and room rate. SMILEY IS "THE" person/company to book with. I am a first class traveler and very demanding. His services were beyond expectation. REAL Pro!!!! THANK YOU! I already recommend him to a friend in NYC to book her trip with him. REALLY AWESOME! And TRII the guide in Ho Chi Ming was as brilliant!

When making plans or our trip to Vietnam I contacted several agency. None of them were as responsive, patient and kinds as Ms Liliana of Custom Vietnam Travel. Thanks to her help with had a brilliant trip with knowledgeable and kind guides, good transportation and accommodation. We were pleasantly surprised that Ms Liliana took the time to meet us in person to go over the itinerary once more and gave us a mobile phone for our time in Vietnam so that we could always contact her, the hotline or guide. If you're planning to visit Vietnam than look no further; Custom Vietnam Travel will make sure you will have an unforgettable journey!

When making plans for our trip to Vietnam I sent requests to a few tourist guides. Smiley stood out in his reply and we never regretted traveling with him. Due to bad weather circumstances in Halong Bay, we had to change our holiday planning but Smiley ensured that we could still do the things we wanted to do. The trekking in the Sa Pa area was challenging through beautiful paddy fields and woods, crossing small fast flowing streams ending at a Giay family house in Ta Van village to stay the night. Subsequently, we went to the Ninh Binh / Tam Coc area. We made boat tours both in the Van Longh and Tam Coc areas and cycled around Ninh Binh. Following this part of the trip we went back to Halong Bay where Smiley managed to book a cruise for us through the Bay (the initial cruise was cancelled due to the severe weather conditions in the Norther Vietnam region late July/early August). Other parts of Vietnam we visited without a guide but hotel accommodation was arranged through Smiley and his company. The hotels ranged from good to absolutely fantastic, especially Pilgrimage Village in Hue and Victoria in Can Tho stood out. If you ever go to Vietnam and you need a guide you will not be disappointed to engage with Smiley; he is very friendly, pleasant, very knowledgeable and dedicated to exceed the expectations. I would like to recommend Smiley and his team if you ever visit Vietnam. If we return to the region I do not need to spent time anymore for a good guide as I would immediately contact Smiley. I would like to thank Smiley, Fiona and our driver Tuan for the great time in Vietnam!

We had six days in Hanoi and nearby areas. With fairly short notice, Susan worked with us to put together an absolutely amazing customized trip. Each detail was taken care of, even to the point that one of the restaurants we were taken to already knew that my husband doesn't eat celery. When plans needed to be changed in Ha Long Bay, when weather cancelled our cruise, Susan had an alternative plan ready. (We got a partial refund at the end of the trip since the cruise did not happen.) The hotels and restaurants she chose were fantastic. Our guide Duc was very knowledgeable, patient and fun to be around; it was great to know he was looking out for us. The driver was excellent. Thank you all!

When looking for a company to help us in planning a trip to Vietnam a full year before we were about to travel, I sent inquiries to several companies who had all been recommended to me. I let them all know that I was making plans for a family trip to Vietnam, but our travel plans were still a year away. A few companies responded (yes, there were some who never replied to my request) but when I sent some follow-up questions, Custom Vietnam Travel was the only one to reply again and they were that responsive to my every question and concern during the entire year of planning the trip. Once we got to Vietnam, everything was flawless. We started by spending four days in Saigon. Our guide, Lee, was knowledgeable, dependable, and always willing to do more than what was originally planned at a moments notice. Custom Vietnam Travel even made arrangements for us to go to the orphanage where our daughter lived when we adopted her. Lee did a great deal to make this visit go well and he was understanding and responsive to everyone involved. The second part of our trip was four days in the northern part of the country and we had an equally knowledgeable and dependable guide during our time in the north. Lam was very fun-loving and took such good care of all of our needs. Our time in Hanoi and our trips to Ninh Binh and Halong Bay were amazing. I have nothing but the highest regard for everyone we dealt with connected to Custom Vietnam Travel. Susan was the main person who made all of our arrangements and monitored our trip from beginning to end. The amount of dedication, care, and professionalism she showed over the last year has been remarkable. I would whole-heartedly recommend Custom Vietnam Travel.

I chose the company because they were very efficient and prompt in responding to online queries. The 11-day itinerary they suggested included cultural sites in central and northern Vietnam. I had two guides, one for the central part of Vietnam and one for Hanoi and surrounding provinces. Both were courteous and pleasant, and offered insights into Vietnamese customs, culture, and history, each in their own distinctive style. The drivers were also professional. All in all, this company strikes me as dependable, efficient, and professional. They planned all aspects of the trip down to the minutest detail, including all transfers. They made adjustments as needed. Their execution was flawless. I highly recommend them

I am a visual artist also a passion trailside photographer . My goal on the trip in Vietnam was explore and photograph the well-known rice terraces in Northwest highland - Sapa & Mu Cang Chay. At home in California I am a lone hiker and here a solo adventurer ! The Custom Vietnam Travel made my wishes came true. With a 4x4 Ford Everest and a driver ( as my guide, my companion ) we spend 8 days truly adventure and enjoyable in Northwest, Bac Son Valley and Tam Coc. We mostly lived at home-stay , the places so clean, the food fresh from garden, fresh air and people so kind and honest ( you don't find these at hotel in town ). The whole trip was affordable , it fit well with a retired artist ! Thank you Smiley and your team, especially Huynh, my companion, who was very kind carrying my gear when up hill.

Traveling with my wife and two teenage daughters I was very particular with EVERYTHING, but Fiona for months via email patiently answered all my questions and concerns VERY quickly both for Day Trips from Hanoi and an unbelievable private 3 day/2 night Halong Bay Cruise.We travelled later to Siem Reap, Cambodia, Chiang Mai and Phuket in Thailand, and thanks to Fiona and Custom Vietnam Travel - all my family keeps talking about is the fantastic and fun time we had in Vietnam. We will be back and the first person I will contact will be Fiona. Wonderful in EVERY way.