We dealt with Susan from Custom Vietnam back in Australia in mapping out our trip to Vietnam. Always friendly, patient and quick to respond, this process was very easy. This company came highly recommended to us by my partner's parents. We were concerned as we are more budget travellers than they are. However, Susan custom made our fantastic itinerary for us and made it very affordable. For around 1800 USD for two people, it comprised of 2 days in Ho Chi Minh, 2 days in Can Tho and the Mekong, a 2 night/3 day boat trip in Ha Long and a 2 day experience in Sapa (including the night train trips). All of these were incredibly memorable and will remain with us for a long time. Without going into great detail, the tours provided us with great insight into Vietnam life and culture, made everything very convenient for us during the time. We didn't have to think of anything regarding transport and accommodation. We had our own tour guides and drivers. They really bend over backwards to make your time in Vietnam a memorable one. I wholeheartedly recommend them to anyone travelling Vietnam.

I wrote a more comprehensive review a year ago which has been deleted by TA for some unknown reason. Smiley, Susan and the team at CVT were totally professional ,responsive and informed about every aspect of our trip which we booked with them. It all went like clockwork although everything was done via email until we were met by their guide on arrival in Hanoi. Each destination we were met by a local guide and all of them were brilliant. We have subsequently had other friends use their services and they all had the same level of exceptional customer service. Look no further than CVT if you are going to this wonderful country.

I just finished a two day tour in Hanoi Vietnam and enjoyed every minute of it . The tours were very thorough and the tour guides Smiley and Lam were very knowledgeable , professional and friendly at all times during these two days . I would recommend this Company and these tour guides when visiting the Hanoi area .

Our guide Smiley was absolutely fantastic. Knowledgeable, kind and funny, he showed us Hanoi and Ha Long like we were natIves. He showed us the best places for egg coffee and bun cha -- two things you MUST eat while in Hanoi. I highly recommend using this company. They will surpass your expectations

If you, like us, are planning a self-organised trip to Vietnam, having Custom Travel there to help is invaluable. We were in contact with Susan both a couple of months before our trip and during our trip. She was there and ready to help with any eventuality right across the country. Susan organised a cruise to Ha Long Bay which was brilliant, a luxury transfer from Danang to Hue, a tour of My Son at dawn and a tour of the Cu Chi tunnels. She also organised our visa which saved us taking time off work to go to the embassy in London. She was wholly flexible and although we organised our travel and hotel ourselves, it was great that she was only ever a phone call or email away to organise trips at short notice during our holiday. She met us at our hotel in Hanoi even though we arrived on a Sunday. The guide we had at My Son was first class and the car was particularly luxurious. I would have no hesitation recommending Susan and her team. When we had a small hiccup, Susan and her manager dealt with it promptly and professionally. Thank you, Susan for making our holiday such a success!!

Our trips with "Smiley" were very interesting and well executed, as we visited several different sites. Coordination between guide and driver was seamless, which made the trip very efficient. Liked it so much, we look forward to returning!

A huge thank you to Custom Vietnam, especially Susan Nguyen, who helped make my vacation a huge success. I did a 5 night 6 day tour to Hanoi, Sapa, and Ha Long Bay with this company and everything went smoothly without a hitch! Susan was extremely helpful and greeted us promptly when we had arrived to the hotel in Hanoi. She was thorough with reviewing the itinerary and even provided us with a temporary phone to use in case of emergencies throughout the tour. I also want to give a huge thanks to our tour guide Lam who was so knowledgable and personable. He really made it feel like I was on a trip with a friend more than a guide. I highly recommend him and if you have a chance to use this company, put in the request for him. You won't regret it.

We wanted to have specific photography tour in North Vietnam and we found Custom Vietnam Travel (CVT) who can cater exactly our need. From the first contact, Susan Nguyen was very supportive and try to accommodate our plan with flexible itinerary. We spent one full day of walking tour in Hanoi Old Quarter/ French Quarter before board the overnight sleeper train to Lao Cai. Our guide, May Nee, picked us up to Sunday market in Bac Ha where we spent half day exploring this unique market. We spent the night in Sapa town and explore Sapa, trekking and riding motor-cycle for the next two days (separate review on TA). The support from town and the guide provided by CVT were exemplary. Highly recommended.

The service we received from Fiona Nuygen from Custom Vietnam Travel was exceptional. Organising our trip from Australia was all made very personal and to our own style with ease. We made specific choices of our trip and Fionas expertise made it happen. Nothing was ever difficult. The tour guides, transport, cycling, boat trips accommodation, homestay families, restaurants, and all drivers were professional and all made an extra effort to make our wedding anniversary holiday a most enjoyable and memorable trip.

It was Smiley first day job, he was so nervous and didn't know what to expect of us being deaf and sign language is our main language, he soon relaxed in minutes after introduction. Throughout out 3 days trip, he was absolutely fantastic, he carried a white board and pen and we praised him spending time writing down in detailed ensuring 8 of us has full information. On the first day, we were a nervous wreck seeing motorcyclist weaved around us, Smiley was amazing coolly leading us crossing the frantic traffic, he even offered pushing our wheelchair user friend without hesitate. In 3 days trip, he took us many places, we cannot fault him, he was absolutely fantastic, He said his first day job working with us is something his would never forget. Thank you Smiley and we would recommend him highly.