We recently took a private tour in Cambodia and Vietnam. After some research in Toronto, I decided to use Custom Vietnam Travel for the local arrangements. We agree on the itinerary with a lot of great input from them, and they made all the hotels, guides and lunches reservations. Every thing went perfect without any glitches. In every city, a guide and a car waited at the airport, took the both of us to the hotel, did the check-in and then follow the agreed upon itinerary. The guides spoke good English and were very dedicated and knowledgeable.

We have just arrived home to Melbourne after 2 fabulous weeks in Vietnam. We did the North to South tour with GoAsia travel. We decided to customise our tour to include Sapa and a few extra days in Hoi An. Our agent Nga Nguyen was able to arrange all changes to suit us and booked us into great hotels in Hanoi (Tirant), Sapa (Sapa Lodge), Hoi An (Vinh Hung Riverside Resort) and Saigon (Grand Silverland). Train travel to and from Sapa from Hanoi, Internal flights from Hanoi to Danang and Danang to Saigon. At every place we had a well-informed English speaking guide/driver waiting to take us to our next destination and the meals included were plentiful and of very high quality. We had a couple of minor issues which were resolved by Nga immediately. We felt completely at ease in a very foreign country and we would highly recommend Nga Nguyen and GoAsia Travel for your next trip to Vietnam. David and Debbie Melbourne

We travelled in Vietnam and went to HCMC, Hue, Hoi An, Hanoi, Sapa and Halong Bay. Booking our tour from Portugal over email, thanks to Susan Nguyen who had arranged our tour and her patience in answering to all my questions. We are impressed with the service provided by Costum Vietnam Travel and would highly recommended to everyone.

This summer I wanted to go up to the Mu Cang Chai region to visit the rice terraces and roam the general area. Most of the tour companies informed me of how they would put together the trip without really listening to how I wanted to do it. Not only did Smiley listen to my specific ideas, but he was then able to offer fantastic suggestions based on my needs and desires. And once we decided on that, he was able to deliver fantastic service that made my trip exactly what I had imagined. Smiley is the man and I highly recommend him!

We had excellent online communication with this agent. Truang picked us up from our Hotel and was a friendly, informative, English speaking guide.The Ceramic village had an enormous array of beautiful ceramics which we could choose to purchase.. There was no pressure to buy. Also our driver was competent and safe in the frantic Hanoi traffic We learned a lot about Hanoi and Vietnam and had an enjoyable morning.

I wrote this review before but TA deleted it after several months. If you do so again, please tell me before. Thanks. Smily and Fiona helped me plan a and have a great three weeks holiday from Hanoi to HCMC and beyond. I consulted them at first but did not book a lot many things though them. Still they lent me a mobile and helped me communicate in sometimes tricky situations. I cannot thank them enough!

I spent a week in the northern part of Vietnam and booked several one-day trips through Fiona at Custom Vietnam Travel. Each tour was perfect, easy and full of amazing experiences. My tour guides were knowledgeable and friendly, and spoke very good English. I went to museums, hiking, a boat ride through the jungle and caves, a walking street food tour (yummy). Each tour was very reasonably priced. I highly recommend this company as one of the best tour operators in Vietnam, and look forward to using them again in the future!

We arranged these tours through Cruise Critic and found the days spent in Viet Nam were absolutely amazing. Fiona at Custom Viet Nam Travel was very professional and answered all our emails promptly. Our guide in Ho Chi Mihn was excellent and very knowledgeable. The visit to Hoi An and Yen Duc gave us true insight to the daily life of the Vietnamese people and their culture. The caves in Halong Bay were fascinating and were not to be missed. All in all it was a great trip and would highly recommend Custom Viet Nam Travel for tours in this region.

Susan arranged a tour and found a guide for us. She was very focused on assuring all our requests were met. We were arriving by cruise ship to the port and Susan tracked the ship so we were met at the right port at the correct time. Our guide Bien was very friendly and knowledgeable about the sights we saw. He provided detailed information and answered our questions. The private boat ride was delightful. We had a very delicious and generous lunch. Prior to our trip, Susan had asked about our dietary preferences. These were all acknowledged. Susan called us while on tour to assure everything was alright. Halong Bay is a very unique and special place to visit. We learned and saw so much.

By some fluke, going into my 4th cruise, I connected with Cruise Critic,and found a complete system for connecting with other would be passengers on an upcoming cruise. By shear luck, as we had booked last minute, the roll call system led us to individuals who had done some groundwork searching for excursions on the Vietnam portion of our cruise. These were like minded individuals who did not want to be captive of the overpriced excursions doled out by the cruise line The four excursions which we did with Custom Vietnam travel, Saigon, Hue, Duc Village and Halong Bay, were exceptional. As well, we found that the guides provided , overall were quite competent and knwoledgeable, as well with a fair command of English in order to communicate. As I have the names mixed up for the moment, i do not quite remember who was who for Saigon ,Hue or halong Bay. However the requirements were different for each, that is to say that , Halong bay was exceptional , with or without a guide.We had Nguyen Van Nghia, "Rohan" , Tony Hoa, and Loi A few things one should know. The transport was always on time and provided enough time to get a taste of each of the destinations, which is all one can do when visiting a major city for an 8 hour excursion.This is important particularly in Vietnam, unlike some Mediteranean or Caribean locations , as the ports here are not close to the destinations. This also provided ample time to get to know the 3 guides , and at the same time give them a chance to fill you in on the history, the current situation, the people, and the countryside. The timing was also very precise so that there is never any anxiety about not being a cruise authorized tour, therefore a fear of missing the ship. All the private companies are in business, and they know how the ships operate, and they are there to get you out and back on time. They are not fly by night drivers. The whole system with Custom Vietnam Travel was professional and well handled, from on line booking, ALWAYS next day (overnite ) responses to any questions , and politeness on all counts. I felt at all times that we were dealing just around the corner. Any concerns or accomadations which were required en route were handled expertly by communication of the driver to the dispatch office. My comments here are about the company , which is the point of Trip Advisor, to instill confidence in whom you are dealing with. The tours themselves cover all the important items that one may want to see in the short visit, and they are listed in the itinerary and speak for themselves. The drivers know when to make photo stops, nature calls, and foreign exchange stops for those in need. As in any touring operation, there are some places that through the grapevine become "the place to shop and visit, eg the Pearl Factory, the Lacqueur factory , , the bamboo factory. the drivers will ask you if you want to go, however you have the choice (based on an agreement of the other 14-16 passengers on the bus , and it is left up to you. We realize that tour operators all over the world are solicited by companies to bring in bus loads for their busineses,but you now have a choice, so the message is opt out. In short, great tours, beautiful locations, great drivers, (they really know how to get through the traffic) great guides, and great smaller vehicles, so you do not have a delay with 45 -50 getting on and off for every picture. Great company. I wish they had soul mates or associates in every country I were to visit in the future