When traveling in Vietnam, there are many tour companies from which to choose, but after much research we opted to go with Custom Vietnam travel. We just returned from a 15 days tour in Vietnam and we had a great time. The tour was wonderful and their service was above our expectations. CVT's attention to detail was incredible. Every part of our trip was flawless and smoothly. We couldn`t ask for anything more than that! Smiley (the owner) and Susan at the CVT put together a custom itinerary for us to see HCMC, Mekong Delta, Hoian, Hanoi, Sapa, Halong Bay and Ninh Bhin. The best way to explore a destination is with the locals who know not just the tourist spots, but also the off the beaten track places that really give you a real life experience - CVT does this. We received outstanding service from the time we landed at HCMC until we were dropped off at Hanoi airport at the end of our tour. In Northern Vietnam Smiley was our guide. Actually he was more than a guide - he became our friend. We really enjoyed his company and he made our trip a remarkable experience. He took us to out of the way places that we never would have seen on our own (per our request). Smiley also has a wealth of knowledge about Vietnamese culture and history. Smiley and Susan gave answers all our questions (and I had many) and arranged an interesting and varied itinerary. Not only were they enthusiastic about sharing this beautiful part of the world with us, but nothing was too much trouble for them. If you are planning a trip to Vietnam a looking for an unforgettable experience CVT is defiantly your best partner.

I had spent 3 months planning a 10 day tour of northern vietnam through Liliana- I found her AMAZING and incredibly responsive and eager to please throughout the planning process. Less than 48 hours before our planned departure from Aus I broke my foot... this is when custom vietnam REALLY STEPPED UP. They refunded what money they could and provided all the necessary documentation for my travel insurance in a timely and consise fashion. When we eventually do travel to beautiful vietnam, liliana and custom vietnam will be my absolute first point of reference!

We did Halong bay and Ninth Binh with Smiley and we are all very happy with the whole organization and outcome of the trip! Smiley was there for us all the time and he was very professional, friendly and humble. I would advice anyone out there to take any tour under smiley and you will definitely enjoy your Vietnam tour!

We visited Vietnam by cruise ship in Dec. 2014. I had arranged a tour using Custom Vietnam Tours of both the Cu Chi Tunnels and Saigon really filling the short time that we had there. Our tour guide, Tri, was waiting as we debarked. We were escorted to a clean, new van for our journey to the tunnels. Along the way, ( a 1 1/2 hr drive passing many rice paddies) we were given information on the history and current conditions in Vietnam. We made a quick stop at a rubber tree plantation and Tri explained the rubber harvesting process. The tunnels were amazing and a must see. Tri made it so interesting. Even the claustrophobic person in our 12 person group went into the tunnels. I did not understand that this was an outdoor museum of sorts. So very interesting. We had a family style lunch(included) in a beautiful restaurant on a little river after our tunnel tour. Excellent food and a lot to eat. From there, we travelled back to Saigon, to visit the Notre Dame Catherdral, the outside of the Reunification Hall, and the former US embassy. We stopped at the end for tea and treats at a great shop. Tri was a great guide, and before travelling, my contact with Fiona was perfect. She answered all my many questions promptly. I would HIGHLY recommend this tour agency.

I was very impressed with the service of Custom Vietnam Travel (CVT). Fiona is extremely helpful and we put together a Cambodia and Vietnam vacation. During my trip, Fiona continued to be a big help as she quickly fixed some small problems that cropped up during my trip. The tour guides who CVT engaged to carry out the tours are cheerful, very knowledgeable, and put you at ease. Bao in Hoi-An and Lee in Ho Chi Minh City are fun and easy-going. The cars I rode in were clean and the drivers were friendly. You are in good hands at CVT. I had a wonderful, memorable vacation.

I stumbled across Custom Vietnam Tours while reading TA blogs looking for tour ideas. What a find! From the moment I first contacted them, Miss Fiona was so helpful - everything was made so easy. We worked together to organise a private day trip to Ninh Binh from Hanoi. All of our tour information was extremely detailed and well organised and she was always very fast to respond to my emails. Our guide was great - so friendly and fun (lots of jokes and laughs) while also being extremely knowledgeable on all of the areas and sites we visited. He was a great travel companion!! The private car was clean and comfortable, the driver cautious and good and the recommended sites we visited were fantastic. I highly recommend these guys for tours.

Great Tour Operator. Lilliane was our contact and she provided great service and flexibility with our travel plans. We looked at multiple options and were given a variety of choices. We were met at our hotel for final payment and then called several times throughout our travel to ensure everything was fine. Their were some issues with our shuttle which she helped resolve. I will use them again for my next visit to Vietnam. Great value for the service provided.

We highly recommend Smiley for a custom tour in Hanoi. He took us to the Places as we had requested. Yet he was very flexible to add time or locations to our tour. He had arranged for a lunch in a local restaurant , the best food in town. He is reliable , the van was always there waiting for us, hard to believe in that hectic traffic . The best thing for the men in our group, he has wifi in the van, so the commute hours from our ship, we were on a cruise ship, to the city, was like a breeze . Ask for Smiley for your next visit to Vietnam . Isabel and group of four visiting from Florida, USA

It was my first visit to Vietnam and Smiley attended to my tour requests to a T! Smiley is very knowledgable in the country's history and it's rich culture/traditions. He was great company, easy to talk to, very attentive and patient. The food tour was awesome too. I strongly recommend Smiley if you're after an experienced tour guide with great hospitality, and who cares about the top-notch quality of his customized tour services. Thank you Smiley for making my first trip to Hanoi all the more memorable - it was a great experience and I will be going back!

Custom Viet Nam Travel was everything we could have asked for in a tour company. Our family just returned from a trip to Hanoi, Halong Bay, and Cat Ba Island. Ms. Fiona and our guide, Thiep, really helped us have the vacation of a lifetime! We felt totally supported and encouraged every step of the way! We would definitely use their services again, and would love to return for another wonderful time in Viet Nam!