We planned a two week vacation to Vietnam and were very lucky to find "Custom Vietnam". Before the trip they helped us to organize the visit according to our preferences, answered every question we had (and we had a lot...) during the visit everything was organized perfectly, from the pick up at the airport till the smallest details. Smiley the owner is a real professional but more than that he is one of the nicest people we ever met. Smiley and his team (especially Susan) did every thing they can to make our visit to Vietnam an unforgettable experience and they succeed.We have visited places that are off the beaten track and it was totally different from the "cut and paste" itinerary we received from other travel agents. If you are planning a visit to Vietnam "Custom Vietnam" is definitely highly recommended.

this must rank as on of the best tour agencies that i have dealt with... attention to detail, responsive, professional and the personal touches were all there... whether it meant organizing last minute opera tickets, flower bouquet on birthday ( this was a real surprise), flexible on last minute change in program, arranging local mobile phone to stay in touch with guides and make restaurant bookings.. we will be back...

I don't normally book travel with tour companies but in the case if Vietnam I reached out to them from a google search. Let me tell you that in my 35 Countries visited Vietnam is one of the best, Custom Vietnam Travel was incredibly responsive it endless email questions (thanks to Liliana). They were kind enough to organize a custom trip for me as a solo traveller and keep me away from touristic areas per my request, in Vietnam I recommend this if you are experienced in travel however if you need something beyond grass routes let CVT organize with better hotels etc.in more frequently travelled areas. Some of my hotels were pretty rough around the edges but in the areas I requested travel in the North it soon occurred to me there were no other choices. CVT gets my vote for a return trip, and outstanding service. My driver was Mr Hung who is excellent. Mr Smiley the manager met me upon returning to insure the trip went well. These folks really care!! 5 stars is my vote. Overall your best bet for trip planning beyond the normal packages you might find online. Also great for seeing rural areas beyond the scope of a luxury or travel company based in the US who might steer you away from anything beyond the tourist spots. I ended up leaving Vietnam with many great memories

we arranged a day tour to the Ninh Binh area with Custom Vietnam Travel and couldn't be happier. our Guide , Mr Lam was a great guy, very knowledgeable and a good sense of humour. the boat trip to the caves was a real highlight and scenery was breathtaking. if you need a company to organise a trip for you then I can only recommend Custom Viatnam.

Recently we spent two nights in Cambodia (Siem Reap) and five nights in Vietnam, an experience greatly enhanced by our fortunate choice of Vietnam Custom Travel. Many months ago, it was necessary to make flight arrangements within a very short time frame. Phuong (Fiona) responded to instant messaging with startling speed and insight, working out how to wedge all of the experiences we hoped to have into proposed workable alternative itineraries, thus allowing us the confidence to book air travel. Over several months, we corresponded with many additional ideas and questions, all of which were promptly and patiently answered with great accuracy. (I am a bit stunned to realize this was a series of more than 40 emails!) Fiona was superb in choosing appropriate accommodations both in Vietnam and Cambodia, almost to the level of ESP about what level of comfort and adventure we desired and could reasonably accomplish. Our guide in Siem Reap, Vibol, was like a brother after two days, and his local knowledge allowed us to cover a great deal of ground, so that we saw MUCH more than we would have done on our own. Likewise, our Vietnam guide Thiep (Tim) really knew the territory, was cheery and enthusiastic, and through some kind of magic kept us on schedule while never seeming to hurry at all. Everyone involved gave more of themselves than reasonably we could have expected; the components of our itinerary all exceeded expectations. I am not a gushy reviewer, but I must say that every experience was better than hoped.

On my third trip to Vietnam Custom Vietnam Travel made all our arrangements again. It didn't matter to Smiley & Phuong that we didn't need much service on this trip, their attention to all our details was exceptional, as always. I wouldn't use any other agency for planning a trip to Vietnam. I'll be back soon!

As first time travellers to Vietnam who wanted to be able to get around easily with some support from local knowledge we turned to this company after reading several very positive reviews about them. From the first e mail contact we had prompt responses and suggestions to modify and improve our itinerary. Their services included picks ups from airports and hotels and transport to next destinations by private car, the use of excellent local guides in places like Hanoi and Ninh Binh, and even the free use of a mobile phone to contact them if ever we needed to. They made arrangements for visas on arrival for us ad their prices are so much better than UK tour operators who offered standard tours with very ambitious itineraries at inflated prices. If you are inclined to want the assurance of a local dependable operator who can provide peace of mind in helping organise your trip to Vietnam then look no further. Our trip really was made perfect by their input.

Been on several trips and had several guides in different countries. Custom Vietnam Travel is the best I have ever had. They were professional, extremely knowledgeable and spoke English very well which is very important. I will ALWAYS go with them in the future- Vietnam is a lovely place and Smiley and his crew made it even better.

We chose Custom Vietnam on recommendation from friends who had used the agency for a major trip in the area. Web inquiries and booking experience were excellent. Excellent logistics - pick up on time, site visits and transfers were ready, and we had a well prepared guide. Very interesting trip. Many companies offer this in HCMC, but Custom Vietnam (from Hanoi) would be my choice for other trips in Vietnam. Note that that "Mekong Delta" tours involve visiting islands in the area - it's not a river cruise.

I traveled with my parents and sister (all of us adults) to Hanoi, Ha Long Bay Area and Hoi An. Normally we find that travel agents have good ideas, but their prices are much higher and, at times, they are not so sensitive to our needs. Custom Vietnam travel was excellent. Their prices were better than what I found on the net (and I am very good at research!) They gave us great (luxury) upgrades because of their connections, and they were extremely sweet to interact with. I recommend working with them.