A friend booked a trip with Custom Vietnam Travel for 3 persons. I joined later. They really took the time to look into their needs and wishes and preferences. They gave a lot of information about routes, itinerary, food, local sightseeing, traveltimes, culture, nature. So they succeeded in proposing a 9 day travel north of Vietnam: Mai Chau, Moc Chau, Mu Can Chan, Ninh Binh. With private bus, guide and driver. Me as the 4th person joined in months later. This was no problem at all to change reservations, give the apprpriate info and adjust payment details, invoices,.... the service was excellent, and better than I ever have experienced in Western Booking travelagents. The tour itself was as we expected and as proposed. 100% what they told us and what we expected. Great homestays, luckily mostly not crowded as it was nog high season. The accomodation was most of the time very suitable for our needs, basic as you expect from homestays but with good sanitair, mostly also in good condition and hygienic. Food mostly excellent. Contact with locals was uttermost possible as we were lodging near little villages where we could wander around and even try the local food and visit local houses where people tried making a living with food or beverages. Most touristy was Ninh Binh, Tam Coc. But the hotel was super. Our biking tours where very pleasant, the guide took reckon of our condition and needs and actually we cycled pretty well, even though it was bloody hot. He took enough drinking pauses and replenished our drinks at certain moments. Both the guides (cycling tours and other tour) spoke good english, where very engaged with us and talked a lot about local culture, history, nature, and made it possible to taste local fruits sold along the road by local people. Main office travel agent who made our booking took our feedback several times during the trip and also personally visited us on the last day in our hotel. This is really a 5 star travel agency. Never seen better customer service. The 14 km hiking day trip in Mu Can Chau ricefields/mountains was one of the highlights. Engaging, challenging and really worth it.

Julie helped us plan our customized trip through Northern Vietnam in advance. She was very flexible, gave us a lot of tips, but also gave us the freedom to plan the trip how we wanted to. The 9-day trip went very smoothly and worry free, thanks to the tour guides and the driver. We had a tour guide for our hiking trip to Mai Chau, Moc Chau and Mu Cang Chai and another tour guide for our cycling trip to Ninh Binh. The tour guides were very knowledgable about the regions and country and their English was very good, their attention to detail was often crazy good. The driver drove very carefully. The food in the homestays and along the road were of exceptional quality. The bikes for the trip to Ninh Binh were in very good condition. Julie's openness to feedback along the road and when back in Hanoi was also great.

Our tour guide, Kim, and driver, Son, did a fantastic job of showing us around. It was also so easy to book and organise something that suited us. Great tour.

Seeing Mu Cang Chai was a must for our trip to Vietnam. Our whole tour was just wonderful. We spent four days touring this luscious landscape with the best tour guide Mr. Giang. A very experienced guide, he was knowledgeable, friendly and great company. Definitely request him when you book!

Very organised agency, with quality in service, everything in its time, wi-fi on the bus and good food in a restaurant.

Just did a 3 day private tour to Hoi An and Hue and loved it,well planned and a informative guide. We were to some spectacular sites.

This review is more about the customer service received from this company then for the attraction specifically, although I would 1000% recommend a trip to the Ninh Ninh Province as it was spectacular and a not miss destination. I wanted to write this review because of the spectacular coordination that we experienced while putting together this day trip. First of all it was super last minute, thats how my friend and I travel, we saw a picture of Ninh Binh and decided we wanted to squeeze it in before we departed to Thailand. We got in touch with Custom Vietnam Travel Day Tours about 24-30 hours before the date we wanted to schedule a tour and they flawlessly worked with us to create a specialized trip for my friend and I from Hanoi for the day then dropped us off at the airport on the return home. I could not speak more highly of the customer service received from Ms. Minh Ninh and this agency. We greatly appreciate all your hard work for making our experience the best possible!!

I wholeheartedly recommend CustomVietnam Travel. We designed a custom made trip to Vietnam (Hanoi, Ninh Binh, Halong Bay, Hue, Hoi-An, Siem Reap) with this agency. They accommodated all of our requests. The interaction with them was easy and prompt before the trip and the delivery was excellent. Very good guides, good transportation and great selection of hotels and restaurants throughout. Thanks very much for a great family&friends vacation.

We have just returned from a 6D5N private tour with Custom Vietnam to Mui Ne / Dalat. This is the 2nd time we travel with them, the 1st time was just a year ago to Ninh Bình/Sapa. Like the 1st time, everything went very smoothly from booking to the actual tour. Custom Vietnam continued to impress us with their high standard of customer service and the excellent choice of responsible tour guide and driver. A special thank to the sales consultant Ms Julie Bui who handle our booking. She is very dedicated and responsible. She even called us on the last day of our tour to find out if we are satisfied with the trip.

I was recommended to join this tour by a local friend. Rosie was in charge of liaising with me for arrangement and payment and did a great job responding to my queries. The tour guide Key was very funny and cute, he entertained us a lot during the tour. We visited Bai Dinh pagoda, Trang An ecotourism boat ride + King Kong Skull Island + Mua Cave and although it was rainy, still enjoyable. There was a lunch buffet provided, which was passable. Met other tour participants from other countries who were very friendly too. Overall an enjoyable tour and good service from the agency and tour guide.